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New Contributor
Posts: 2
Registered: ‎02-20-2013
My Device: Playbook 64gb
My Carrier: Bell

Code 31 Error / Playbook not connecting via USB

My Setup:

Windows 8 Pro x64

AMD FX 3.1Ghz

 

I'm trying to connect my 64gb Playbook running OS version 2.1.0.1526 to my computer via USB.

 

So, I've tried atleast 3 different things from various other posts.

- Updating drivers  ( I bought the driverupdate.net package last night )

- Allowing ports 80 and 443 then again by disabling 80 and 443

- Uninstalling device manager / reinstalling / rebooting / restarting the PB 

- Turned off wireless connections on the PB

 

The worst part is, is that the Desktop Manager software sees that the PB is connected to the computer. It shows up with my PIN # etc. but it still says Connect the device. Also the Playbook itself says that it is connected to the computer. So frusterating!!! 

 

I click connect the device and in about 10 seconds the program goes into (Not Responding) and 10 seconds after that I get the error - "Blackberry desktop software can't communicate with the connected device"

 

I have had the PB connect wirelessly with my computer but the file transfer speeds are terrible and inconsistent. Thank you for taking the time to read this and hopefully lend any information or tips.

 

Cheers

New Contributor
Posts: 2
Registered: ‎03-01-2013
My Device: Playbook 16GB
My Carrier: Nextel

Re: Code 31 Error / Playbook not connecting via USB

This is exactly the same thing that happened to me... any solution?


 

New Contributor
Posts: 2
Registered: ‎03-01-2013
My Device: Playbook 16GB
My Carrier: Nextel

Re: Code 31 Error / Playbook not connecting via USB

New Contributor
Posts: 2
Registered: ‎02-20-2013
My Device: Playbook 64gb
My Carrier: Bell

Re: Code 31 Error / Playbook not connecting via USB

Thanks for linking that Site! I'll test it out tomorrow.

Cheers!

Forums Advisor III
Posts: 1,432
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: Code 31 Error / Playbook not connecting via USB

What operating system are you using to run the Desktop Manager?

 

I have used the PB tablet and various BB phones with Desktop Manager in both 32 and 64 bit Windows XP-Pro, and  both 32 and 64 bit Windows 7 Pro.

 

From time to time I was hearing issues about Windows 8 with some of the phone types and drivers. I myself have not had the chance to try Windows 8 for a long enough period of time to make a proper evaluation.

Jerry G.