11-07-2012 10:21 AM
I have a blackberry 9810. I have configured the bridge and the data is appearing on my playbook but it is not opening.
The issue was the IT policy when trying to open messages and accepting the BBM licence. I tried the reset to factory setting and the bridge worked well all data was being viewed.
My next step was to sync the Enterprise mail. once this was done using the Blackberry desktop manager the bridge returned to the state prior to the reset.
Why is this happening and how to get pass it.
11-07-2012 05:06 PM
The bridge goes through and the icon appears on the playbook, but if you try to open the BBM the mesage "you must accept BBM agreement on smartphone comes up. If you try to access the messages it times out same with the contacts or a lock comes up. If you try text mesages it states it is disabled by IT policy.
If however I do not have the enterprise email installed all work fine.
11-08-2012 01:34 AM
Have you worked withyour IT team to see if they can resolve the issue? Seeing as it only starts when you activate the device with the BES server it would seem the issue lies there.