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BlackBerry® PlayBook™

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New Contributor
Posts: 7
Registered: ‎05-27-2011
My Device: Blackberry Bold
My Carrier: Vodafone

Contacts won't launch

Everytime I launch contacts on my Playbook it pops up the splash screen and then closes immediately.  The contacts on the B Bold is working fine.  Other software is working ok, e.g. mail.  Any ideas?

Trusted Contributor
Posts: 149
Registered: ‎05-07-2011
My Device: BLACKBERRY PLAYBOOK
My Carrier: ICE

Re: Contacts won't launch

Hi nschiller

 

Can you please write your

 

PB OS?

Bold OS?

Bridge version?

BBM version?

 

 

The contacts on the bbm are the ones not showing?

 

Thanks!!

New Contributor
Posts: 7
Registered: ‎05-27-2011
My Device: Blackberry Bold
My Carrier: Vodafone

Re: Contacts won't launch

BBM version  5.0.3.22 

PB OS 1.0.3.1868

Bold OS 6.0 bundle 905

Bridge version 1.0.0.83

Trusted Contributor
Posts: 149
Registered: ‎05-07-2011
My Device: BLACKBERRY PLAYBOOK
My Carrier: ICE

Re: Contacts won't launch

Try a reset on the smartphone and on the playbook

 

On PB press and hold power and volume keys until device turns off and you see a red light blinking. Wait until it starts again. 

 

On the Phone try to remove the baterry.

 

Before connecting the bridge again be sure to delete the bluetooth profiles on both devices and then try to connect using bridge.

 

Check if your contacts are there.