06-11-2014 05:10 PM
After I have entered a contact's details and save them I get the error message
This application was interrupted. Please close and open it again to continue
The contact details are not saved.
If I close the application and try again I get the same error message. As a result I have no contacts in my contacts folder!
Does anyone know why this is happens and more importantly how can I fix it. I have the latest OS installed.
Any help would be appreciated.
Solved! Go to Solution.
06-14-2014 03:05 AM
On your advice I tried a hard reset (up and down volume, and off buttons simulaneously) but the problem is still there whether I try to enter a contact from scratch of from an e-mail that I have received.
Just in case I got the first hard reset wrong I tried again with the same result.
07-27-2014 03:01 AM
I solved the problem myself with a reintallation of the operating system using the facilities provided by the BlackBerry Link program. Pretty drastic but it worked - don't forget to backup you data first!