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New Contributor
Posts: 3
Registered: ‎07-06-2012
My Device: Playbook 16 gb
My Carrier: Tmobile
Accepted Solution

Cracked glass

my screen just developed some spider web cracks. Since I can't seem to get anyone on the phone, does anyone know if this is covered under warranty?  If not, how do I get it fixed?

 

Thanks, 

Tom

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cracked glass

there are two layers of glass, the external digitizer and LCD inside. Which one is cracked?

 




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New Contributor
Posts: 3
Registered: ‎07-06-2012
My Device: Playbook 16 gb
My Carrier: Tmobile

Re: Cracked glass

External.  It slid off the seat of my car on to the floor.

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cracked glass

that would not be covered, but you can get a digitizer for it for about 40 dollars on ebay

 

 

 




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New Contributor
Posts: 3
Registered: ‎07-06-2012
My Device: Playbook 16 gb
My Carrier: Tmobile

Re: Cracked glass

Thanks, I didn't think a person could take the glass off! It doesn't seem possible to get the rubber separated. 

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cracked glass

look at this vid

http://www.youtube.com/watch?v=oYgyMtBD1ZI

 




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New Member
Posts: 1
Registered: ‎09-26-2012
My Device: Bold 9780, Curve 9300, Curve 8530, Playbook 16GB, and PlayBook 64GB
My Carrier: Telus, Bell, and Mobilicity

Re: Cracked glass

My glass on one of my PlayBooks is cracked too. Pretty sure its just the outer layer. I can feel the cracks on the surface, and it's still usable. Just ugly and a little annoying. 

 

Where can I get the replacement part?

New Contributor
Posts: 8
Registered: ‎02-09-2013
My Device: Blackberry Playbook
My Carrier: Bell

Re: Cracked glass

How do you know which glass layer is cracked?

 I dropped my playbook. Can see the cracks, cannot feel them though.

Can I get this replaced?

Thank you

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Cracked glass

Just a suggestion for minor cracks, try clear nail polish.
Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cracked glass

there is an outer layer of glass and there is an inner layer on the LCD itself.

 

if the LCDis cracked it isnt cheap to fix unless you can find a deal.

 

you could buy a new playbook for almost the same cost of a screen.

 

 

 

idea

I would use the cracked one on a TV for movies and pic shows while using a OS 5,6,7 device in bridge mode to use the remote control feature so you wont get cut using it but still be able to ejoy its use on your TV.

 




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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
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BESAdmin's, please make a signature with your BES environment info.


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Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V