08-30-2013 09:01 AM
I hope someone can please help me.
I have a Blackberry Torch 9800 and a Playbook. Both my OS are up to date and I have the latest version of desktop software installed. I am running Windows 8 64 bit with all the latest updates installed.
I can connect my phone to my laptop and sync / backup etc ok but as soon as I connect my Playbook the software freezes, With the desktop software open I have the ' connected to computer' screen on playbook but the laptop cant/wont connect and I just get a message suggesting some things to try non of which work...
08-31-2013 12:47 PM - edited 08-31-2013 12:49 PM
Thanks for that, I have tried all th things suggested in your links but still wont work.
My phone works fine ( Torch 9800) but playbook wont play !! I can get it to work fine on my old tower pc running XP but like so many things Windows 8 wont let it work !!
I was going to recycle my pc for my grandaughter but may have to go to plan B.
Below is a link to a screenshot of my laptop message,,
08-31-2013 12:54 PM - edited 08-31-2013 01:13 PM
Oh THAT message, it's the one you normally get when you connect a playbook which is turned off. If you select update it will wipe your playbook. maybe your microUSB socket is damaged on the power pins. but then it would not work on xp.
08-31-2013 01:13 PM