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New Contributor
Posts: 5
Registered: ‎01-03-2013
My Device: Playbook 32GB
My Carrier: None
Accepted Solution

Docs to Go Error

Hi all,

Relative newcomer to the Blackberry world (got my Playbook on Monday 12/31). I have used Doc's to Go previously so was happy to see it on the Playbook (OS-2.1.0.1314) - Can't find the version number for DTG.

Anyway, imported an MS Word document, opens just fine, appears to edit just fine, but when I try to close/save, I get a pop-up screen that says "Internal Error" with (2) further down. When I tap the "OK" button it the document reappears, tap "Close"- "Save"  another pop-up appears with An internal error has occurred! (7370012), tap OK and the document re-appears. The only way I can close the app/document is to swipe up and hit the x.

Any ideas?

I cannot find the app in AppWorld either -trying to update?- so wondering if it has been removed?

Ideas for alternate apps?

 

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Docs to Go Error

Have you tried a restart of the playbook?

Does this happen on all documents?
  here is a sample document to try:

www.imr.sandia.gov/imrtemplate.doc

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New Contributor
Posts: 5
Registered: ‎01-03-2013
My Device: Playbook 32GB
My Carrier: None

Re: Docs to Go Error

Ahah!

I did not try your documnet (no offense but...) but I did open a .doc as opposed to a .docx and that worked fine, so my best guess is that Docs To Go does not play well with MS.Word 2007!

 

 

Thanks.

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Docs to Go Error

Smiley Happy
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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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Super Contributor
Posts: 349
Registered: ‎01-02-2013
My Device: pb
My Carrier: none

Re: Docs to Go Error


EselJaye wrote:

Ahah!

I did not try your documnet (no offense but...) but I did open a .doc as opposed to a .docx and that worked fine, so my best guess is that Docs To Go does not play well with MS.Word 2007!

 

 

Thanks.


I have had no problems with .docx, .xslx or .pptx.  in 12 months I have never had your save problem. 

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New Contributor
Posts: 5
Registered: ‎01-03-2013
My Device: Playbook 32GB
My Carrier: None

Re: Docs to Go Error

All I can tell you is that the same document saved as a .doc works just fine, whereas the .docx version does not, hence my conclusion. I am open to the possibility there is another reason but as I cannot reproduce the problem (except with .docx files) I have no other information to go by.

I maybe new to the world of Blackberry, but not to the trials and tribulations of computing in general.

 

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Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Docs to Go Error

I have problems with the X files. I remove the X and save it with a different name.