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Developer
Posts: 863
Registered: ‎10-27-2010
My Device: Z30 / PlayBook 64GB
My Carrier: Virgin Mobile UK
Accepted Solution

Email won't stay connected

Hi all,

Installed the latest release the other day and since then I've had this problem:

When I add my Google Apps account to. The PlayBook, everything is fine.

But a short while afterwards (about 5 minutes) - the PlayBook will start prompting for a password.

The only way to get rid of the prompt is to start again.

Don't want to do a security wipe.

Any thoughts?

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Developer
Posts: 162
Registered: ‎01-11-2012
My Device: BlackBerry 9790, BlackBerry PlayBook 64Gb, BlackBerry 10 Dev Alpha
My Carrier: MTS

Re: Email won't stay connected

Hi cas118,

Try to remove and add again Wi-Fi profile.
Respectfully,
Oleg

Developer, QNX RTOS, BlackBerry 10 and PlayBook
Follow me on Twitter (in Russian)
St.Petersburg BlackBerry Dev. Group
Developer
Posts: 863
Registered: ‎10-27-2010
My Device: Z30 / PlayBook 64GB
My Carrier: Virgin Mobile UK

Re: Email won't stay connected

D'oh!

Why didn't I think of that!?

All sorted now. Cheers.

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Developer
Posts: 863
Registered: ‎10-27-2010
My Device: Z30 / PlayBook 64GB
My Carrier: Virgin Mobile UK

Re: Email won't stay connected

Ah, no.

 

Didn't fix it after all.

 

Back to Bridge then... At least until the next update. Hopefully.


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Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Email won't stay connected

[ Edited ]

There is a knowledge base article about google accounts and warns this frequent request for password will happen if you use the two stage authorisation in google. Fix is to enable only single stage login. Hope that may mean something to you ( doesnt to me!)

 

KB30004

_________________________
Developer
Posts: 863
Registered: ‎10-27-2010
My Device: Z30 / PlayBook 64GB
My Carrier: Virgin Mobile UK

Re: Email won't stay connected

I don't use that - but it's handy to know in case I decide to.

I've noticed that after another prompt that was pretty much it. It seems to be resolved (more or less) after all with the wifi reset.

Cheers all.

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Regular Contributor
Posts: 60
Registered: ‎04-06-2012
My Device: BB PB 64Gb & BB Classic (Two each) + (Bold 9900 / Curve 9360)
My Carrier: Wind Mobile

Re: Email won't stay connected

Hello (Cas118!)...

Check this post on "CrackBerry" (it worked for us!):

http://forums.crackberry.com/playbook-apps-games-f243/playbook-email-app-marks-account-invalid-when-...