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Developer
Posts: 28
Registered: ‎01-18-2011
My Device: 850>6230>7230>8700>9000>9700>9900>Z10>Z30
My Carrier: Rogers

Error message "firewall is preventing my video chat connection"

What settings are required on the firewall to allow video chat?

New Contributor
Posts: 9
Registered: ‎11-21-2009
My Device: Not Specified

Re: Error message "firewall is preventing my video chat connection"

getting the same error message, which port do i need to open in the router in order to allow video to go through?

New Contributor
Posts: 3
Registered: ‎05-03-2011
My Device: 9780
My Carrier: T-Mobile

Re: Error message "firewall is preventing my video chat connection"

Myself and a few colleagues are getting the same error.

1. It calls the other User

2. It says "connecting"

3. Firewall is preventing the connection

We tried access points of major carriers: optimum, comcast and even AT&T - logged into their sites, confirmed that we were able to browse the Internet using the PB browser and received the same error each time. I just logged the case with RIM but I dont think I'll be getting a response back any time soon.

New Contributor
Posts: 9
Registered: ‎11-21-2009
My Device: Not Specified

Re: Error message "firewall is preventing my video chat connection"

are you all in different wifis? the voice call works fine its just the vchat that throws up that error, if u want we can try to verify if its your wifi or my wifi... let me know so i can give u my bbid

Developer
Posts: 28
Registered: ‎01-18-2011
My Device: 850>6230>7230>8700>9000>9700>9900>Z10>Z30
My Carrier: Rogers

Re: Error message "firewall is preventing my video chat connection"

Went out and bought a consumer wifi router...works fine.
Developer
Posts: 133
Registered: ‎12-02-2010
My Device: Z10 & Dev Alpha C
My Carrier: T

Re: Error message "firewall is preventing my video chat connection"

I tried 2 different wireless routers on time warner road runner.. made sure UPnP was enabled. Still getting that same error.

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Developer of Stocks for Blackberry 10
New Contributor
Posts: 9
Registered: ‎05-03-2011
My Device: Playbook 64G - BlackBerry 9810 (OS 7 )
My Carrier: AT&T

Re: Error message "firewall is preventing my video chat connection"

[ Edited ]

I just went through the same thing with my parents.  We added each other as contacts and we fired up video chat.  We were greeted by the firewall preventing chat message several times also, but finally got it to work.  The only thing we did was close video chat several times after getting the message and we would alternate between my dad calling me on his Playbook or me calling him.  Interestingly enough, we did nothing more than just that.  My parents are using a Netgear wireless router connected to Comcast cable internet, while I'm using a zone alarm wireless router while connected to an AT&T DSL line.  Once connected we had both audio and video but the video was choppy which I blame on my slow internet.

Contributor
Posts: 22
Registered: ‎04-25-2011
My Device: Playbook
My Carrier: Rogers

Re: Error message "firewall is preventing my video chat connection"

Called RIM support and needs to enable port forwarding for:

443 - TCP

3478 - TCP + UDP

45535 -  65535 UDP

 

hope this helps

 

Feel free to give me a Kudo if this helps you!

Trusted Contributor
Posts: 207
Registered: ‎05-02-2010
My Device: various
My Carrier: AT&T

Re: Error message "firewall is preventing my video chat connection"

Port Forwarding? Or allowing these ports to be open on the firewall?

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Developer
Posts: 28
Registered: ‎01-18-2011
My Device: 850>6230>7230>8700>9000>9700>9900>Z10>Z30
My Carrier: Rogers

Re: Error message "firewall is preventing my video chat connection"

[ Edited ]

I don't see how port forwarding will help, next time the playbook connects to the wifi it will grab a new IP.  Yeah you could assign an IP based on the MAC address but for us we have multiple playbooks so it is not a solution.