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Posts: 22
Registered: ‎01-04-2012
My Device: Blackberry Q10 10.3.1 os
My Carrier: Telus
Accepted Solution

FOLDERS missing on OS2 upgrade

Just did the OS2 upgrade - all appears good so far.  Only problem is my 'folders' on the home screen (ie media, apps etc) are missing.  I did the pre-release upgrade earlier and understood that it was normal for the 'folders' to disappear for the beta.  But how do I get the folders back now I have the official release???



Posts: 95,511
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: FOLDERS missing on OS2 upgrade

Create a folder: touch and hold an icon til they pulse.

Drag one icon over the top of another and you will see a newly created folder which you can now name.


And then continue to move icons by dragging and dropping into the that new folder.

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Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: FOLDERS missing on OS2 upgrade

Check some of the new folders to see if the missing ones have been relocated.
Posts: 40
Registered: ‎04-29-2011
My Device: Playbook w/ Bold 9900

Re: FOLDERS missing on OS2 upgrade

I love how they gave us the option of being able to drag apps to a new window or create folders.  Great job RIM!!

Posts: 13
Registered: ‎01-02-2012
My Device: Curve 8520 and Playbook 16GB
My Carrier: Vodafone

Re: FOLDERS missing on OS2 upgrade

I have a similar issue, a full folder of games is missing, though the games show as installed in My apps.

Have checked all remaining folders and in all slides of main page, still can't see it.

This happened post upgrade of OS and had installed 2-3 andriod apps.

Don't want to re-install OS again.

Please HELP!!!

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: FOLDERS missing on OS2 upgrade

In App World, Go to My World. On this screen, left side it says Refresh List. When you did the OS, you have to reinstall the APPS. You don't have to pay fir them again. Once you do the reinstall of Apps, you can do a restore of the Application Data to restore all your game save data. However the Android Apps is a different thing, you lose all the APPS and game saves. Android games do not backup nor do their game save data.