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BlackBerry® PlayBook™

Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Forgot my Playbook Password! Please Help.

jamead1981 wrote:

It wil be wiped back to how it was when you first purchased it.

it might be missing the demo video, demo pics, and a few other things.


to reset to factory, it needs to be debricked with the use of a PC.


First I would like you to do a Back Up (if possible) of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

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New Member
Posts: 1
Registered: ‎07-06-2012
My Device: Playbook
My Carrier: Roger

Re: Forgot my Playbook Password! Please Help.

It happened to me! lost data! What a silly feature when others let you choose to wipe off everything on device! The PB is a great device
but little applications and not dependable! I called support they were very nice but said sorry! That's why they are not in the game anymore!
Posts: 1
Registered: ‎11-26-2013
My Device: blackberry playbook s/n1344-6329-8549
My Carrier: n/a playbook/pad

Re: Forgot my Playbook Password! Please Help.

I have a blackberry playbook and I forgot my password and I type in blackberry and I still can't get in what can I do