Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 2
Registered: ‎07-07-2014
My Device: Blackberry Playbook 16GB CE0560
My Carrier: 9372329229
Accepted Solution

Game Apps Will Not Load

Hi, I just bought a refurbished Playbook.  I am a senior citizen and I do like to play mahjong.  I bought three games and they were on the Playbook.  I played one of them and when I closed that game and turned the Playbook off I am now not able to find them.  They appear to be off the tablet but when I go to Blackberry World and then to My World they show up.  How do I get them back on my tablet?  These are the first things I have purchased or downloaded.  Help!

Developer
Posts: 1,269
Registered: ‎12-29-2010
My Device: PlayBook, Z10 LE, Dev Alpha C

Re: Game Apps Will Not Load

Do they show up under the "Installed" or the "Uninstalled" button in "My World"?

 

If your PlayBook OS is not up to date, probably you want to do that first (Settings>Software Updates).

 

If your games show up under "Installed" then you should be able to hit "Delete" and then go over to the "Uninstalled" button and hit "Reinstall" ... you shouldn't ever lose any games you've paid for with a given BlackBerry ID, no matter how many times you uninstall and reinstall.

New Contributor
Posts: 2
Registered: ‎07-07-2014
My Device: Blackberry Playbook 16GB CE0560
My Carrier: 9372329229

Re: Game Apps Will Not Load

Thanks so much for your help. They do show up in My World and uninstall then reinstall worked.
Developer
Posts: 1,269
Registered: ‎12-29-2010
My Device: PlayBook, Z10 LE, Dev Alpha C

Re: Game Apps Will Not Load

Glad you got it working again, and hope you enjoy your PlayBook!