04-17-2012 07:47 PM
We have two Playbooks at home, so I plan to give one of them to my son (he does not live at home). What do I need to do before he can take it home and set it up so it's his unique device. Do I simply need to delete all data (manual says this deletes the Balckberry ID too)? If he then connects it to his PC, will it run setup and allow him to enter his Blackberry ID etc. (I've suggested he establish a Blackberry ID in advance)?
04-17-2012 07:56 PM
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
04-17-2012 08:31 PM
Skip backup unless you need it.
Yes create a BBID prior if you don't have one.
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
04-18-2012 03:23 PM
Thanks for the suggestion, knottyrope, but I tried that procedure twice and never received an error message when plugging the Playbook back in. Hence, I was never presented with an error message from the desktop software giving me the option to "update". Guess I'm left with the first suggestion to simply do a "Security Wipe".