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Posts: 11
Registered: ‎07-22-2010
My Device: Curve 8310
My Carrier: AT&T

GoDaddy IMAP not working correctly.

I have an IMAP email account on GoDaddy (amongst others).  For awhile, it worked fine on my Playbook, but recently I have started getting an "unexpected problem occured ... some features may not be working correctly" error message, and the Accounts settings for that account says "Not connected".  I can actually still access my emails on that account, and sometimes the IMAP push feature does still deliver new emails at times.   The error message comes and goes.  I have not changed my configuration, but something is out of sync.  I just upgraded to the latest Build 394445 OS version, but the problems is occurs.

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: GoDaddy IMAP not working correctly.

are you sure of the error message ? is it exact letter by letter ?


anyway, maybe this article from the public knowledge base will help you:

KB31289 Email is not downloaded from a POP3 account integrated on a BlackBerry Playbook

The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Posts: 11
Registered: ‎07-22-2010
My Device: Curve 8310
My Carrier: AT&T

Re: GoDaddy IMAP not working correctly.

Yes, the error message is exactly the same as the KB article, but with an IMAP account, not a POP3 account.  The solution is the same, except I have to tweak the settings to enable the Save button, but it is temporary, the error just  comes back again.


Oddly, I have not see the error happen today.  I will keep an eye on it.

Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: GoDaddy IMAP not working correctly.

Have you deleted the email account from your Playbook and restarted then readded the same account?

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