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Regular Contributor
Posts: 79
Registered: ‎04-02-2011
My Device: Bold 9790, Playbook
My Carrier: U-Mobile

HELP!! Email problem!!!

Please help I don't know what happened T.T

I tried to delete the email and redo the email setup also can't T.T

I also checked my email from a PC browser and it shows jest 1 folder of each ....

IMG_00000095.jpgIMG_00000096.jpgIMG_00000097.jpg

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: HELP!! Email problem!!!


henrylee wrote:

I tried to delete the email and redo the email setup also can't T.T


You can't do what?

Go to Options > Accounts > Delete the current account

Touch the battery icon > Restart.

Now, return to the same option and set up the account again.

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Regular Contributor
Posts: 79
Registered: ‎04-02-2011
My Device: Bold 9790, Playbook
My Carrier: U-Mobile

Re: HELP!! Email problem!!!

I can do every thing but when i hit the button on the top left of my screen ill get to choose the inbox that I wan to see but after that when you know some of us make folder in our email to separate different email.... And now as I post the picture that now I got like so many duplicated folder example my inbox and my sent folder ... I jest wan to know how to remove those duplicated folder in my playbook because in my email it doesn't exist.

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: HELP!! Email problem!!!

I don't understand what you just wrote. Can you try a period or comma in places so that I can comprehend your statement of issues and question?

 

And also, please don't double post in the forum... one thread per issue is accepted forum etiquette. Thanks for understanding.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Regular Contributor
Posts: 79
Registered: ‎04-02-2011
My Device: Bold 9790, Playbook
My Carrier: U-Mobile

Re: HELP!! Email problem!!!

[ Edited ]

Ok it started like this.

One day i wanted to check my email.

Then when i click my email i realise that this is jest my inbox

So i wanted to excess my other folder in my email so i click the top left button.

Then i realise that i have alot of duplicated folder.

So i used a pc to go online to check.

And then i found that its jest my playbook that have so many duplicated folder in my email.

So i tried to delete my emai account in my playbook.

Then i recreate my email account.

And i still realise that the duplication of my folder in my email have not been solve.

So i would like to find some one to help me out in this.