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04-21-2012 08:10 PM
I got notice of an OS upgrade and accepted it. After upgrading the OS and upgrading the Desktop and Driver on my Win 7/64-bit laptop, I can no longer successfully connect my Playbook to the Desktop Manager on my laptop.
OS is 188.8.131.528
BB Device Manager is 7.0
BB Desktop SW is 7.2011 (Bundle 38)
I have done everything I can thing of, rerunning the process 12 times without joy. My Playbook says, "Connected to Computer" and I can see the CD directory, but the Desktop SW says, "Disconnected" no matter what I do. I have tried multiple USB cables, rebooted both the PB and the laptop numerous times, yet each time I attempt to connect, the Desktop SW says "Disconnected."
I am hoping, since I made sure not to check the box to delete everything when I reinstalled the Desktop SW, that the pictures and apps I had installed on the initial version of 2.0 have not been tossed. Apparently, the AppStore does not keep track of what apps I have bought or installed previously, so I think they are all lost forever. I can reload many of the pictures I had on it before, but some I haven't transferred may be lost forever. I am not seeing a "safety net" - heck, my Amazon account remembers everything I put on my Kindle.
I had been doing a full backup via the Desktop SW every week, just in case, but if reinstalling the Desktop SW dumped everything I am going to have to find a safer and more reliable means of backing up in the future.
If you have any suggestions, I would greatly appreciate hearing them. I really would like to get my PB back into working order, preferably with all the apps and pictures I had on it before...
04-22-2012 04:40 PM
Maybe disabling any antivirus software may help.
04-22-2012 05:02 PM
Disabled the firewall, suspended AV, killed every process I could while still leaving the machine running. None of those helped...
04-23-2012 04:56 AM
Can you start the "firmware recovery"-mode ? (Connect playbook powerd off to pc, then a message for recovery will appear?)
04-23-2012 05:05 AM
Hi ,I am having the same issue with my pc not connecting with the playbook.I am having to send mine off for repair,as my camera is not working ,as well as the pb not being recognized by any computers I have tried.
On the issue of apps you have downloaded or bought,there is a record of everything you've downloaded on appworld,if you can get onto that <then go to My world and you can reinstall your apps.from there.
04-23-2012 10:24 AM
Mikeplaybook wrote: On the issue of apps you have downloaded or bought,there is a record of everything you've downloaded on appworld,if you can get onto that <then go to My world and you can reinstall your apps.from there.
Thanks, Mike. I will sleep a little better knowing that. Really appreciate the information.
04-23-2012 10:45 AM