03-09-2012 04:13 PM - edited 03-09-2012 04:19 PM
Could you please help me to resolve the following issue.
Some weeks ago I bought a BlackBerry PlayBook on E-Bay. I got it this Monday(2012-03-05).
When I turned on the PlayBook for the first time, I connected via the Wi-Fi, accepted the agreement, but then, when I started downloading the update, I had to turn off the Wi-Fi because I realized it was the Wi-Fi from my mobile. The next day I connected via another Wi-Fi connection, but I cannot download the update now. An error is displayed instead, "Could not connect to the update server.(2011)"
I've been also trying to install the update via Blackberry, but when it is being installed ( "Extracting tablet sofware") I receive an error: "A fatal error has occurred while updating your BlackBerry® Tablet OS. Please try again.".
I can't use the tablet now.
Please help me!
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
03-09-2012 04:22 PM
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
03-09-2012 06:38 PM
I have taken all the steps you mentioned two times. Still, I keep receiving this error so far: "A fatal error has occurred while updating your BlackBerry® Tablet OS. Please try again."