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BlackBerry® PlayBook™

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Contributor
Posts: 17
Registered: ‎07-08-2012
My Device: blackberry playbook
My Carrier: rogers

How Do I Unsubscribe?

Since there does not seem to be a solution to my playbook problem (won't charge) I really don't need to continue checking for solutions here.  I am really disappointed in not being able to use my playbook.  Anyway, thanks for trying to help, but

I am giving up.  Maybe I will buy an IPAD instead....

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: How Do I Unsubscribe?


BP4567 wrote:

Since there does not seem to be a solution to my playbook problem (won't charge) I really don't need to continue checking for solutions here.  I am really disappointed in not being able to use my playbook.  Anyway, thanks for trying to help, but

I am giving up.  Maybe I will buy an IPAD instead....


is it under warranty still?

 




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Contributor
Posts: 17
Registered: ‎07-08-2012
My Device: blackberry playbook
My Carrier: rogers

Re: How Do I Unsubscribe?

It's still under the one year manufacturer warranty.  I have only had it for about 6 or 7 months.  I tried taking it back to Best Buy, but got nowhere.  Now it is toast!  Maybe I will use it for a door stop or a paper weight...

Regular Contributor
Posts: 73
Registered: ‎12-01-2011
My Device: PlayBook
My Carrier: Optimum

Re: How Do I Unsubscribe?

 Best Buy is not the place for warranty support. You have to contact BB directly.

 

http://us.blackberry.com/content/dam/blackBerry/pdf/legal/latinAmerica/english/Playbook-Limited-Warr...

@}-`-,--
Web Development and Technical Services Librarian
Contributor
Posts: 17
Registered: ‎07-08-2012
My Device: blackberry playbook
My Carrier: rogers

Re: How Do I Unsubscribe?

I tried to contact BB, but got nowhere.  Should I phone them?  I don't want to pay for an inquiry since it is a faulty device. 

Developer
Posts: 863
Registered: ‎10-27-2010
My Device: Z30 / PlayBook 64GB
My Carrier: Virgin Mobile UK

Re: How Do I Unsubscribe?

Phone them!

Visit the support section of BlackBerry.com and get the phone number there.

If it won't charge then it will probably be replaced under warranty.

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Contributor
Posts: 17
Registered: ‎07-08-2012
My Device: blackberry playbook
My Carrier: rogers

Re: How Do I Unsubscribe?

Thanks.  I may give that a try...

 

Contributor
Posts: 17
Registered: ‎07-08-2012
My Device: blackberry playbook
My Carrier: rogers

Re: How Do I Unsubscribe?

Hi:

 

I phoned Blackberry last night and spoke with customer service.  They agreed that it is the charging port.  I am going to send for repair.  Although I am wondering what if I just used the rapid charge port instead?  I am not thrilled about sending it away, but do hope that my problem will be resolved.  The person I talked to was very helpful.  Thanks for your suggestion with this problem.

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: How Do I Unsubscribe?

i thought my kids port was broken and it was the cable end that was. we have gone through 2 chargers already and I am buying a magnetic one next.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Highlighted
Contributor
Posts: 17
Registered: ‎07-08-2012
My Device: blackberry playbook
My Carrier: rogers

Re: How Do I Unsubscribe?

I am just packaging up my playbook to send for repair.  I hope this is the answer.  It's a shame we have to send an item that is made by a Canadian co. to the US for repair and also that we have to talk to some technician in South America to report the problem in the first place.  I can see why RIM is in trouble.  There should be a Blackberry depot in Canada where we can send our Blackberry products for service.  I can't believe how complicated this is for such a small problem which should have not happened in the first place.