06-21-2012 07:40 PM
The playbook would not back up when i connected to my pc via the BB desktop manager.
The message that popped up in the desktop manager advised the Playbook counldnt connect and the solution was it needed an update. When I okayed the update, the new OS was installed.
All I did was click ok to the message. Nothing popped up telling me the playbook would be wiped.
Now, all my pics and videos are gone - and have not been backed up. Is there any solution?
Thanks for your time.
06-22-2012 08:06 AM
The same thing happened to me. And I lost all of my apps. This is VERY upsetting. I was trying to back up and was required to update. There was no warning that I would lose all my data in the process. And, how was I supposed to back up if I had to update first and the update was going to wipe my machine. Completely unacceptable.
06-22-2012 08:12 AM
06-22-2012 08:34 AM
06-22-2012 08:49 AM
Yes. I tried the refresh and checked the uninstall tab. Still nothing. Another thing though - when I entered my Blackberry ID, it would not let me use my screen name because it was supposedly already in use. But I knew that because it was in use by me. It would only let me use the same name with a numerical suffix. So I am wondering if it thinks I am still logged on from before the upgrade. Also, is it possible the Playbook thinks I am some other use and won't let me access my files - like photos and videos, etc.
06-22-2012 09:00 AM
i did - under Blackberry ID in the control panel. But it made me use a different screen name. Is there somewhere else I should log in? Should an update have cleared all of my data or is the data possibly still there but unaccessible for some reason?