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BlackBerry® PlayBook™

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New Member
Posts: 1
Registered: ‎06-13-2012
My Device: Playbook
My Carrier: Vodacom

How does one escalate problems with support

Hi

 

How does one escalate problems one experience with support?

 

The support desk has agreed three weeks ago that they will arrange for my Playbook to be collected - and I have follwed up a number of times - but still nothing. I am still sitting with a useless Playbook.Smiley Frustrated

 

Thanx 

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Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: How does one escalate problems with support

I had the issue too, you have to agre to the email that was sent to get RMA done.

 

might need to call support once more and explain this part and agree to the email.

 

 




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