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New Contributor
Posts: 7
Registered: ‎05-09-2012
My Device: 9900
My Carrier: rogers

I can't password protect my Playbook

Hey guys I posted over at Crackberry but couldn't find anything there, hoping somebody can help me here:

 


I noticed this with OS 2.0 that my playbook refuses to go in standby and password lock. This is whether I hit the power button to go in standby, or hit standby or the lock button through the software key. 

And when I hit lock, I can always swipe and wake the device. I have a password set and its also set for 10 minutes and it doesnt lock at all. 

I cannot make it lock right away, nor can I get it to lock after the set time of 10 minutes. 

This is really frustrating because I cannot have this darn thing wide open for anybody to pick up and look through. 

I don't know what problem this is. I have done a full security wipe two times now, reset the thing multiple times over (through the button holds or software button reset). And I have reinstalled the software. 

Do not understand what is going on. Anybody have a clue? I just want the darn thing to lock. And on the side matter, it looks like it is always on and not going on standby, so when I lock the screen and put it away, it will be super warm and the screen will be on when I pull it out its case (blackberry leather envelope)

SUPER FRUSTRATED!~!!!!! Ahhhh. Please help. Couldnt find anything from searching the forums.

 

Basically I have already done the hard and soft reboots on the playbook and I cannot password protect at all. It wakes up to the home screen regardless of how long of the time I set it to go password protect. And when I hit lock or the power button, it doesn't password protect and can wake up to the homescreen. 

 

I

Guru III
Posts: 32,190
Registered: ‎06-25-2008
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I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: I can't password protect my Playbook

[ Edited ]

Have you done a power off software reload?

 

if this dont work then you have a device issue most likely and need to contact RIM for support.

 

 

 

First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.

 




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New Contributor
Posts: 7
Registered: ‎05-09-2012
My Device: 9900
My Carrier: rogers

Re: I can't password protect my Playbook

Thanks, I had to do this when my Playbook totally bricked, but I haven't done this software reload since then. Will try it out tonight and post results. 

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: I can't password protect my Playbook

How many characters are in your password?
New Contributor
Posts: 7
Registered: ‎05-09-2012
My Device: 9900
My Carrier: rogers

Re: I can't password protect my Playbook

I have tried a variety of passwords. When I noticed it wasn't password protecting it was the original password I had been usng on it since OS 1 which was a couple of digits/letters. Now I tried a more complicated one and no dice. 

 

A full software reset through it being off and on desktop manager didn't change anything. Looks like I will have to contact RIM for help on this. Sigh. 

New Contributor
Posts: 7
Registered: ‎05-09-2012
My Device: 9900
My Carrier: rogers

Re: I can't password protect my Playbook

And a google search doesn't seem to show this as being common. What I find ironic about this is that I choose BB for the peace of mind over security and I can't even get a simple password to lock the thing. Ah well. Any other suggestions guys? Thanks for the help. 

New Contributor
Posts: 7
Registered: ‎05-09-2012
My Device: 9900
My Carrier: rogers

Re: I can't password protect my Playbook

And if there is no fix, what is the next step for me? I'm in Canada, and I should be still covered by warranty for a good chunk. I tried to register for phone support but no dice. 

Developer
Posts: 508
Registered: ‎01-19-2011
My Device: My Trusty Red Plane
My Carrier: Outer Space

Re: I can't password protect my Playbook

when you say you have 2.0, do you mean the latest 2.0.1.358? with the version before, i had similiar problems, being unable to lock with neither tapping the battery sign nor the 'Shutdown App' - it would always restart. With the latest update, the shutdown app seems gone, but the locking works (Standby Time-out set to 5)

 

elsewise, well, if you gave up on your PB, use your warranty and return it for a new one/get your money back :/

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I'm a bird from outer space. But I'm not flappy o.o
Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: I can't password protect my Playbook

If you reset to factory it must work. If the playbook is working properly otherwise then a security wipe from settings will reliably start from scratch,  after the backup of course. 

_________________________
Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: I can't password protect my Playbook

I thought I saw somewhere that the password had to be at least 8 characters long, I tried to find that info again but could not.