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New Contributor
Posts: 4
Registered: ‎12-31-2012
My Device: Playbook 64G
My Carrier: XL

It's Getting Weird, my PB's battery is 100% but only ON with AC powers

[ Edited ]

Hi guys

 

I'm a newbie here

 

I have a problem with this PB and getting sick of it.


My PB can't turn on without an AC/ Wall Adapter. I have 5000 mAmp wall adapter (yellow head). When my PB ON, it shows the battery level is 100% or fully charged. But if I unplugged the AC power, it went OFF.

I have no idea, where or when this problem occurred. When my PB ON (with that AC powers) the date and time always stuck on December 7. As long as I  remember I didn't upgrade any newest OS at that moment. 

I already tried couple things such as plugged and plugged stuffs, hard reset, even updating the OS (my OS now is 2.1 bundle 1314)

 

when my PB connected with AC, the LED shows red, then blink yellow for about 5 times and immediately turned to be green. But when I unplugged, it can't turn on. Back again, I have to use wall adapter *sigh

When i unplugged, my PB can ON for couple seconds then it off as i tilt or soflty shake it....

 

I brought my PB to several technicians but they have lotta assumptions such as flat dead battery, not enough power supply, the OS and so on

 

and oh... My warranty has already ended Smiley Sad

please help me

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: It's Getting Weird, my PB's battery is 100% but only ON with AC powers

The yellow tipped plug has an output of 2000 ma. I have the same one.
How old is your PlayBook?. If less than 1 year, contact RIM at the numbers below and talk to them. If you have to send it to them, make a backup first otherwise they wipe it and you lose all your data.
BlackBerry Playbook Help desks:

Germany: 0800 1816530 (Gebührenfrei)
North-America: 1 877 255 2377 (Toll Free)
UK: 0808 100 7466 (Toll Free UK only)
Outside UK: +44 1753 558400
Worldwide: 1 519 888 6181
Let us know the results.

.

New Contributor
Posts: 4
Registered: ‎12-31-2012
My Device: Playbook 64G
My Carrier: XL

Re: It's Getting Weird, my PB's battery is 100% but only ON with AC powers

thanks for the reply

 

actually it's more than a year, and the warranty already ended.

 

some technicians told me it might be the battery. Honestly, i have no idea about the PB's battery. Does it comes with one major battery or dual or so on. 

 

Really frustrated now, and wishing a miracle... Smiley Sad(

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: It's Getting Weird, my PB's battery is 100% but only ON with AC powers

There are two batteries, the motherboard is between them. Knottyrope has a procedure on this forum for opening the case and recharging them. Do a search, it was posted again just a few days ago.
New Contributor
Posts: 4
Registered: ‎12-31-2012
My Device: Playbook 64G
My Carrier: XL

Re: It's Getting Weird, my PB's battery is 100% but only ON with AC powers

great, i'll search it

 

if it possible i'll debrick it tonight

 

thanks

ah yes, happy new year!

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: It's Getting Weird, my PB's battery is 100% but only ON with AC powers