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New Contributor
Posts: 2
Registered: ‎10-06-2013
My Device: bbpb
My Carrier: 00201227443810

Looking to change my BlackBerry ID on the BlackBerry PlayBook

Hi sir

when need to download any applications from my world says error and need to sign in with my blackberry playbook ID but at 1st the time adjust my blackberry playbook send it to a technical centre and they adjust it and they use there email to to register my blackberry playbook ID and password and now can not get password so I am looking to change my blackberry ID on the blackberry playbook

Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Looking to change my BlackBerry ID on the BlackBerry PlayBook

See this KB article:  KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone


Changing the BlackBerry ID on the BlackBerry PlayBook or BlackBerry 10 smartphone:

In order to change the BlackBerry ID that is associated to the BlackBerry 10 smartphone or a BlackBerry PlayBook tablet, a security wipe will need to be performed.

Warning: Performing the security wipe will result in loss of stored data on the smartphone or tablet. Be sure to create a backup and also transfer files to a computer prior to performing the security wipe.

Note: In this scenario, the backup file will not be able to be restored to the device since it will be using a new BlackBerry ID. For more information, see KB31317.

Prior to performing a security wipe of the smartphone or tablet, transfer files to a computer so the files can then be transferred back to the smartphone or tablet after the security wipe is complete and the new BlackBerry ID is configured. See the following links for information:

To perform the security wipe:

  • On the BlackBerry 10 smartphone, see KB33591.
  • On the BlackBerry PlayBook tablet, see KB27188.

Once the security wipe has been completed, a new BlackBerry ID can be configured on the smartphone or tablet during the initial setup.


VIA | JSanders


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