02-20-2012 02:57 PM
I purchased a PB 64MB for my wife mid January. Since then I have transferred music and pix from my PC, purchased a couple of books from Kobo and downloaded some free apps and one or two that I purchased. Went into BB Desktop today to check for updates and got 1.0.8 Bundle 6067 but in the course of that update there was a glitch and I was asked to redo the Playbook settings before the update could be installed. I did that and after update I had lost all music, all pix, the Kobo books and the purchased apps. I can do a Restore back to Jan. 15th, 2012 but it looks like anything purchased between than and now will be lost. The easy answer is that I should be backing up regularly but there shouldn't be this type on risk on a simple software update. BTW I can easily recover music and pix but the purchased stuff concerns me. Any guidance will be welcomed.
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I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
02-20-2012 03:01 PM - edited 02-20-2012 03:04 PM
I doubt they are lost, any purchased app can be downloaded again from app world
I have wiped many playbooks and always get the paid apps back.
I always backup an electronic device prior to an OS update, can never be too safe.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
02-20-2012 04:32 PM
it is the same thing with the books on Kobo, as long as you signin with the same e-mail they will all be there
02-20-2012 07:33 PM
02-20-2012 11:15 PM
02-21-2012 12:21 PM
02-21-2012 03:31 PM