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New Member
Posts: 2
Registered: ‎06-18-2012
My Device: Bold 9700
My Carrier: ATT
Accepted Solution

Lost Playbook Painful BUT Customer Support Eases Pain

I don’t know who can communicate this up and down your Service Support management but please make it happen.   

 

If anyone has experienced the theft of your playbook, you know it can be real emotional event.

I had mine stolen last week. I did have the security turned on, password protected. After 5 tries the playbook erases all data and becomes a zeroed out device. You can re-load all data and settings IF you backed it up, BlackBerry Desktop. I also had my serial number (kept the original box) my Blackberry ID.

All that being said, I don't want anyone to benefit from a new Playbook so I called BlackBerry Customer Support, 877-644-8405.

I was connected without a long wait and the Customer Rep professionally and quickly took all my information. She assured me that once the information was registered no one would be able to register this device nor receive any application downloads.

Further I was called in less than 10 minutes by another Customer Representative who sent me a verification email and asked for confirmation of S/N and other data. I sent that email back to him and was told that he would call me back later this week. Even better, they will call me if Anyone attempts to register or download any apps.

Now despite anyone's personal feelings about RIM, Playbook or Blackberry this is the kind of professional, business-like service one would expect from BlackBerry . I have another Playbook ordered and will have a new device this week.

If your device is stolen or lost, BlackBerry Customer Support will react quickly.

Guru III
Posts: 32,253
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Lost Playbook Painful BUT Customer Support Eases Pain

thanks for reporting this and sorry about your loss

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


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Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

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New Member
Posts: 2
Registered: ‎06-18-2012
My Device: Bold 9700
My Carrier: ATT

Re: Lost Playbook Painful BUT Customer Support Eases Pain

I have searched for some sort of feedback forum to get the Customer Support folks some credit for their good work, but did not find anyway to communicate this great response to the BB upper management.
Guru III
Posts: 32,253
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Lost Playbook Painful BUT Customer Support Eases Pain

they some times send out a survey after, hopefully you will get one

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V