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Super Contributor
Posts: 270
Registered: ‎06-01-2011
My Device: PlayBook, Z10
My Carrier: Telus Mobility

Micro-SIM Not Detected


Today when I went to switch my PlayBook from Wi-Fi to 4G I got a "Micro-SIM card not detected" icon when I tapped the Wi-Fi icon in the status bar:




It was working the day before. Any idea what would cause this? How can I fix it? I've already tried restarting.


Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Micro-SIM Not Detected

Hello SGoodman,


Have you attempted removing and reinserting your SIM card? If so, do you have access to another SIM card you can test in the device? 





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Super Contributor
Posts: 270
Registered: ‎06-01-2011
My Device: PlayBook, Z10
My Carrier: Telus Mobility

Re: Micro-SIM Not Detected



I've removed and reinserted the card several times.


Unfortunately, my Style 9670 doesn't have a SIM card, so I don't have an extra card to try.


I'm desperate, so will take all suggestions...



Guru III
Posts: 32,256
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: Micro-SIM Not Detected

you can request a new SIM from tellus and they can mail it to you


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Super Contributor
Posts: 270
Registered: ‎06-01-2011
My Device: PlayBook, Z10
My Carrier: Telus Mobility

Re: Micro-SIM Not Detected

Telus replaced my SIM, and BlackBerry replaced my PlayBook, but the PlayBook still didn't recognize an inserted SIM card.


Today, however, there was new software update available: "BlackBerry Radio Platform Update" version I installed it and restarted the device, and the PlayBook now recognizes the SIM card.


I'm glad to have it working now. I noticed that I'm only getting 1 bar signal strength from the Telus 4G LTE network, where before the update I had 5 bars. I'm not sure if its a display problem, or if there is a problem with the radio.