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Super Contributor
Posts: 270
Registered: ‎06-01-2011
My Device: PlayBook, Z10
My Carrier: Telus Mobility

Micro-SIM Not Detected

Greetings,

Today when I went to switch my PlayBook from Wi-Fi to 4G I got a "Micro-SIM card not detected" icon when I tapped the Wi-Fi icon in the status bar:

 

IMG_00000009.png

 

It was working the day before. Any idea what would cause this? How can I fix it? I've already tried restarting.

Thanks,
Shane.

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Micro-SIM Not Detected

Hello SGoodman,

 

Have you attempted removing and reinserting your SIM card? If so, do you have access to another SIM card you can test in the device? 

 

Cheers,


-FB


 


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Super Contributor
Posts: 270
Registered: ‎06-01-2011
My Device: PlayBook, Z10
My Carrier: Telus Mobility

Re: Micro-SIM Not Detected

Hello,

 

I've removed and reinserted the card several times.

 

Unfortunately, my Style 9670 doesn't have a SIM card, so I don't have an extra card to try.

 

I'm desperate, so will take all suggestions...

 

Shane.

Guru III
Posts: 32,256
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Micro-SIM Not Detected

you can request a new SIM from tellus and they can mail it to you

 




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Super Contributor
Posts: 270
Registered: ‎06-01-2011
My Device: PlayBook, Z10
My Carrier: Telus Mobility

Re: Micro-SIM Not Detected

Telus replaced my SIM, and BlackBerry replaced my PlayBook, but the PlayBook still didn't recognize an inserted SIM card.

 

Today, however, there was new software update available: "BlackBerry Radio Platform Update" version 2.1.0.1283. I installed it and restarted the device, and the PlayBook now recognizes the SIM card.

 

I'm glad to have it working now. I noticed that I'm only getting 1 bar signal strength from the Telus 4G LTE network, where before the update I had 5 bars. I'm not sure if its a display problem, or if there is a problem with the radio.

 

Shane.