Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Member
Posts: 1
Registered: ‎04-09-2012
My Device: Playbook - 16GB
My Carrier: Rogers

MicroUSB Port - USB wont't fit

I've had my Playbook for about 4 months now, when suddenly my MicroUSB port got damaged. As a result, I cannot charge my device or transfer data. How do I address this problem as I am still covered by the warranty, but cannot return the device to the store. Please help. Thanks in advance.

Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: MicroUSB Port - USB wont't fit

I never use that port incase it is damaged. You can transfer data by wifi and buy a desktop charging dock that uses the three pins next to the port. Make sure ap isolation in router is not switched on.

 

I would call support and ask them but i guess it is not covered under warranty as it's damage.

_________________________
Forums Veteran I
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: MicroUSB Port - USB wont't fit


NeedALogin wrote:

I've had my Playbook for about 4 months now, when suddenly my MicroUSB port got damaged. As a result, I cannot charge my device or transfer data. How do I address this problem as I am still covered by the warranty, but cannot return the device to the store. Please help. Thanks in advance.


Contact support and get an RMA to return the PB.  I would do a security wipe prior as well as a desktop charging dock.   

Be a Shepard and not an iSheep.
Highlighted
Contributor
Posts: 48
Registered: ‎01-15-2012
My Device: playbook
My Carrier: cogeco

Re: MicroUSB Port - USB wont't fit

Take a look at how the port is "damaged".  I made mine inoperative by trying to put the plug in upside down, and this bend the row of pins upward.  All it took was a small screwdriver to gently bend the pins back down so they stick out straight.  This fixed the problem but I got a rapid charger that uses a magnetic pin to charge ASAP.  The USB port is a weak link on any device.

New Contributor
Posts: 8
Registered: ‎02-15-2012
My Device: Playbook, Bold 9930
My Carrier: Verizon

Re: MicroUSB Port - USB wont't fit

Same thing happened to my Playbook. I contacted Blackberry Support and got a RMA. They sent a shipping box within 2 days and I had the Playbook back after about 2 weeks.