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New Contributor
Posts: 6
Registered: ‎01-10-2013
My Device: Blackberry Playbook
My Carrier: Telus

Mising bb playbook icons...pictures, video, voice notes etc

The media icons on my playbook are missing. I had all my media in one folder, my Pictures/YouTube/Voice Recorder/Podcasts/videos/music and now they're all missing. The applications themselves haven't been deleted cause I can still access my pictures and video recording through the file manager but the icons for any of it don't appear on my playbook.

 

I tried restarting, I checked everywhere to make sure they weren't accidently somehow moved to a different folder and I swiped up and down and left and right to make sure they weren't moved to a row that I didn't realize was there and I even tried a few things I found on google like putting icons in the dock row and restarting and checking for software updates and nothing is working.

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Mising bb playbook icons...pictures, video, voice notes etc

You're sure you've scrolled down and swiped to the next panels left and right?

Do you have any folders or new folders among the icons?



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New Contributor
Posts: 6
Registered: ‎01-10-2013
My Device: Blackberry Playbook
My Carrier: Telus

Re: Mising bb playbook icons...pictures, video, voice notes etc

Yes, I'm absolutly sure and no, I don't have any new anything...I've double checked everything and even swiped all over about a million times.

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Mising bb playbook icons...pictures, video, voice notes etc

What was the name of the folder in which those icons were located?

Is that folder still present, and if so, is the folder empty?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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Highlighted
New Contributor
Posts: 6
Registered: ‎01-10-2013
My Device: Blackberry Playbook
My Carrier: Telus

Re: Mising bb playbook icons...pictures, video, voice notes etc

I put all those things together in a folder called Media and no, the folder is not there any longer either, it's gone too.

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Mising bb playbook icons...pictures, video, voice notes etc

It makes me wonder if you had the icon screen in edit mode at some point (you know, where all the icons are pulsating and have the small trash can icon on each) and you might have accidentally deleted the folder?

 

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎01-10-2013
My Device: Blackberry Playbook
My Carrier: Telus

Re: Mising bb playbook icons...pictures, video, voice notes etc

I know what you mean yes and no I didn't delete the folder. And even if I had've deleted the folder, as you know, those are icons that it won't let you delete that way normally so if the folder was deleted then the icons would have all just showed back up on the main screen.

New Contributor
Posts: 6
Registered: ‎01-10-2013
My Device: Blackberry Playbook
My Carrier: Telus

Re: Mising bb playbook icons...pictures, video, voice notes etcA

Also, like I say, I can still access the pics and stuff through the file manager so therefore they weren't actually deleted completly.

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Mising bb playbook icons...pictures, video, voice notes etc

Let's see if any one else has some feedback on this.

 

I know you can backup and reload the OS, but perhaps another user has something less drastic than that, first.

 

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎01-10-2013
My Device: Blackberry Playbook
My Carrier: Telus

Re: Mising bb playbook icons...pictures, video, voice notes etc

I'm def not opposed to backing up and reloading. If all else fails ill def try that. Thank you.