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New Contributor
Posts: 4
Registered: ‎12-07-2012
My Device: Playbook
My Carrier: Rogers
Accepted Solution

My PLaYbOoK BrOwSeR KeEpS ClOsInG

my internet keeps closing on me  i tried security wipe twice but still not working. Please help. Thank you.

Posts: 95,488
Likes: 24,539
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My PLaYbOoK BrOwSeR KeEpS ClOsInG

How did you security wipe the device?

 

At Options > About, what is the Software version installed?



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New Contributor
Posts: 4
Registered: ‎12-07-2012
My Device: Playbook
My Carrier: Rogers

Re: My PLaYbOoK BrOwSeR KeEpS ClOsInG

Thank you. I followed procedures under security wipe in the security option in the playbook. I have the latest op version. This is very frustrating.  

Posts: 95,488
Likes: 24,539
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My PLaYbOoK BrOwSeR KeEpS ClOsInG

Yes, I am sure it's frustrating, I would be also.

I'd really like to know the OS version installed.

 

The next thing I'd do is a debrick.

 

***********
You need to follow these instructions to "debrick" your PlayBook:
1. Do a backup of your PlayBook using your computer and BlackBerry Desktop Software version 7 installed. It can be downloaded from http://us.blackberry.com/apps-software/desktop/
2. After the backup is finished, unplug the PlayBook and on the PlayBook press and hold down the power button until the unit forces the device off.
3. With the Desktop Software still open on your computer and the PlayBook powered off, connect the PlayBook to your computer once again.
4. You should see an error screen from Desktop Software popup with the options to Retry, Update, or Cancel.
Very quickly choose the Update option.
5. All information will on your PlayBook will be erased and a reload of the Software will commence to install on the PlayBook.
6. Once this is complete your PlayBook will go back through the initial (as if new) setup wizard (entering the BlackBerryID, etc., and then you can perform a restore using Desktop Software to return your personal data from the backup. Applications which you downloaded from AppWorld won't restore, but they can be easily reinstalled using AppWorld > MyWorld section of AppWorld.

 



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Trusted Contributor
Posts: 213
Registered: ‎09-01-2012
My Device: Blackberry Playbook 32GB
My Carrier: none at present

Re: My PLaYbOoK BrOwSeR KeEpS ClOsInG

Re. OP's subject line..Mine BB does that on ocassion on this site, puts in Cap letter followed by a small, then cap etc..only from the BB not from my laptops..any particular reason?????
Gene
New Contributor
Posts: 4
Registered: ‎12-07-2012
My Device: Playbook
My Carrier: Rogers

Re: My PLaYbOoK BrOwSeR KeEpS ClOsInG

Version 2.1.0.1088. So I should do debrick?  Thx

New Contributor
Posts: 4
Registered: ‎12-07-2012
My Device: Playbook
My Carrier: Rogers

Re: My PLaYbOoK BrOwSeR KeEpS ClOsInG

First time happened to me. I don't know why CAP like this. Sorry. Thx

Posts: 95,488
Likes: 24,539
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My PLaYbOoK BrOwSeR KeEpS ClOsInG

Yes, I'd do the debrick.

Make sure you have a few hours set aside, according the size of your Playbook (32gb, 64gb, etc., it can take several hours. I did mine recently.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code