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Posts: 1
Registered: ‎10-16-2011
My Device: BlackBerry playbook
My Carrier: none
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My Playbook is frozen on Turning Off PlayBook screen HELP

Hej

I turned my Play Book off and it have now been in the Turning Off PlayBook screen for 2 hours, I have tried to push both volumne up and down at the same time but nothing happens.

Posts: 94,670
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Playbook is frozen on Turning Off PlayBook screen HELP

Press and HOLD all three keys... the Power key, the Up and Down volume keys, all for about 10 seconds or until you noticed the screen go black and the red LED blink. The device should reboot and power up.

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Contributor
Posts: 17
Registered: ‎02-12-2010
My Device: Z10, Q10, Playbook, Curve 8900, Bold 9000
My Carrier: AT&T, Simple Mobile, Rogers

Re: My Playbook is frozen on Turning Off PlayBook screen HELP

this did not work for me ... holding power + play/pause buttons worked though

Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Playbook is frozen on Turning Off PlayBook screen HELP


peregrineay wrote:

this did not work for me ... holding power + play/pause buttons worked though


If you're on OS 2, all you need press is the power key.

They post above is quite old.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code