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BlackBerry® PlayBook™

New Contributor
Posts: 3
Registered: ‎04-25-2012
My Device: Play book
My Carrier: 2044794692

My playbook will not connect to Desktop Manager

Since I did the update on my playbook it will not connect to the desktop messenger? When I plug it into my computer the computer recognize and charges but can't connect to desktop manager? Help please I have restored and reinstalled desktop manger and nothing helps


Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: My playbook will not connect to Desktop Manager

Try this procedure.
Disconnect the PB from the computer.
Uninstall the Device Manager.
Reboot your computer (for good measure)
Connect the PB using the USB cable.
Now you should see a PlayBook CD-ROM.
In that CD-ROM you will find version 7 of the Device Manager, install it.
Once installed disconnect the PB from the computer.
Wait for about 20 seconds then plug it back in.
Windows should detect new device and start Device Manager. It may take up to two minutes for windows to detect and properly install.
Then device manager will map 'z' drive to the PB.