05-04-2011 09:11 AM
@Icu_2, I was having the same issue with a PB in my office. I tried those steps and it booted perfectly.
I am in a lucky position to have 4 PB's to work with, so tracking down the issue is easy for me.
I had a PB that would not connect. Tracked it to the PB and did a full power down on the PB and then powered back on. Connected perfectly.
05-04-2011 10:39 AM
Haven't given up on you buddy,
Try the same steps as I mentioned earlier with a few changes that I've posted in red this time around.
Try the following:
Turn off bluetooth on both devices so that they stop communicating.
Turn off your Playbook.
Clear your phone's cache by turning off the phone and then removing the battery. After about 30 seconds, insert the battery back in your phone and wait for your phone to turn on.
Find BlackBerry Messenger on your phone and even if its version 22.214.171.124, delete it from your phone. Once that is done, restart your phone as prompted. This will clear the cache from any residue left in memory by BlackBerry Messenger.
Next, find BlackBerry Bridge on your phone and delete it. Again, restart your phone when prompted so as to clear the cache from any residue that the BlackBerry Bridge might have left in memory.
Now go to the App World and look for BlackBerry Messenger it should be version 126.96.36.199. I found it in the featured items today. click on "Reinstall" when prompted. You might have to log in to App World like I had to do before I was able to download it.
Once BlackBerry Messenger is installed, on your phone turn on your BlackBerry Messenger and agree to the License Agreement when prompted. Close BlackBerry Messenger.
Next, type http://bit.ly/Bridge83so6 if you have OS 6 installed on your phone or type http://bit.ly/Bridge83os5 if your phone's Operating System is version 5. (Make sure the "B" is a capital letter as shown above or you will not get the download prompt) Press enter.
Turn on your Playbook.
Once BlackBerry Bridge is installed on your phone, activate the BlackBerry Bridge on your phone and turn on the Bluetooth on both your phone and your Playbook and pair them up if you haven't done so by adding a new tablet inside the BlackBerry Bridge.
Hopefully the BlackBerry Messenger icon will now be pushed to your Playbook.
Good luck, I'm keeping my fingers crossed.
By the way, I'm running Blackberry Bridge 188.8.131.52, BlackBerry Messenger 184.108.40.206, on a Bold 9700 running OS 6 and AT&T is my Carrier.
05-04-2011 10:43 AM
@Icu_2: I will give this a shot. Please note that I do see the BBM icon in my bridge. When I open it I see the screen start then it closes and I get the BBM error 13 in the information thing in the top left.
05-06-2011 11:24 AM
lcu_2's instructions are very thorough.
One thing to check... Is BBM being presented through the bridge?
On the Blackberry, open BB Bridge, Click on your Paired Playbook (Should have a check mark next to it) click Device Properties from the menu.
You should then see a list of the enabled services. Does BBM appear here?
05-06-2011 11:26 AM