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BlackBerry® PlayBook™

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New Contributor
Posts: 7
Registered: ‎03-30-2014
My Device: blackberry playbook
My Carrier: verizon

No Blackberry ID shown on Playbook in General section of the ABOUT Tab...

I have a collection of Playbooks with no Blackberry ID established...   Current version is 1.0.0.0 or 1.0.1...  in either case the playbook will not update wi fi fashion because without the ID the playbook will not connect with the Update Server..

 

Some of the tablets have a SET UP icon , located in the area where the browser and other Icons are in the main page of the screen, that as well will not let me acknowledge after the location and time zone is determined... saying the connection is timed out...  I know from setting up several of these, that if I could just get past the agreement of the location/time zone page... I could set up a BlackBerry ID...  which I have done on sevral wierlessly perfectly.

 

There is nothing wrong with the wi fi connection .. there are 3 and 4 full bars on the WI Fi icon on the playbook display

 

Do not say or suggest using the USB port... as an access to the BlackBerry Desktop, as you are well aware that not having an ID established on the Playbook prevents the desktop program from recognizing the playbook as a device connected to the computer...

 

Not that THAT is the only issue with the USB port connection...  AS WE ALL WELL KNOW...  Should have been clearly posted, detailed, shouted from the street....  that using the USB mini port as a charging port lessens the life expectancy of the port for Desktop connecton...  Not to mention it has such substancially less value in charging the playbook...  than the magnetic quick charger or docking station...  it did more damage than good to offer that as an option.... Hence the constant flow of Playbooks listed in E bay... that won't charge as well as non function usb mini ports...  

 

So lets not hear how there is no engineering to reformat the hard drive or establish a BlackBerry ID on an item that some lunkhead started just USING before they set it up...   since I have been reconfiguring and cleaning up the 20 we have for our personnel...  I have charged and updated 12 of the 20...  and have 8 needing ID's and updates established...

 

Allways starting with fully charged batteries as well as sitting the Playbook in a docing station keeping charge for the updates duration, which is not much longer than 5 or 6 minutes....   the easy ones being the ones with passwords that could be rewritten after the final fail attempt completely erased the tablet...   The security Wipe.. only wipes out DATA and does not take the tablet back to a default set up...  where I can establish the BlackBerry ID at that point...  

 

Looking forward to hearing what you guys experiences have been...

 

 

Guru II
Posts: 21,961
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: No Blackberry ID shown on Playbook in General section of the ABOUT Tab...

Just log in with a BBID (any BBID) and then do the update. I don't understand what the problem is. You can then wipe the Playbook to remove the BBID used to update it's software.

If a BBID was already used on the device and you don't know it's password then you will need to wipe the device first.

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Highlighted
New Contributor
Posts: 7
Registered: ‎03-30-2014
My Device: blackberry playbook
My Carrier: verizon

Re: No Blackberry ID shown on Playbook in General section of the ABOUT Tab...

I'm listening here...  " just log in"  log in where...  I am at Blackberry.com...  home page... no log in available anywhere on the page...   

Went to the SUPPORT tab in the home page..  scrolled to the TABLETS and it brought me to the tablet install demo video.  Which is the preliminary steps to follow to install the BlackBerry ID...   

Spent another hour reading all the article details on how to set up a tablet...  listened to the entire video demo on all aspects of the tablets installand use...  all of them...   looking specifically for any links or even suggestions to UPDATE, UPDATES, ID LOG IN, something...

In Software and Updates.. it says...  I must be connected to a wi fi...  ( I am )  it says... a notification will appear... which in a collection of 8 Tablets ranging from Update Version 1.0.0.0  to 1.0.1.xxx  It is not acknowledging any update available... 

Still looking for a place to log in... as I have already created individual BBID's for each Tablet at BlackBerry.com, not wanting to mix the various android applications...  In creating those links there was no location or log in application available or applicable...

Appreciate your help John...   looking forward to that little thing I'm missing...  Not sure you are really familiar with the Playbook...  or familiar with what I am running up against with 8 tablets...   No place to log in to ANY  BBID on the tablet itself...   The users.. simply did not establish an ID, Not wrong ID, not missing password,  lesson learned, never let a manager hand out a tablet like it was a christmas gift... Smiley Happy  and again even the few of the playbooks that have viable mini usb ports to connect to a computer to use the deaktop application..  are not being recognised as there is no ID established...

 

Guru II
Posts: 21,961
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: No Blackberry ID shown on Playbook in General section of the ABOUT Tab...

I'm familiar with the Playbook. I own three of them. I've always turned it on, entered my BBID upon boot up, and away I went. However, on one of the Playbooks, go to Settings >BlackBerry ID. What is in there?

If there is nothing there and it won't let you enter a BBID then go to Settings >Security >Security Wipe. Wipe the device. It will take a while so plug it in and let it sit. When it boots back up it should let you connect to wifi and enter a BBID.

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!