Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 7
Registered: ‎05-08-2012
My Device: PLAYBOOK
My Carrier: COMCAST
Accepted Solution

No WIFI Saved Network on PLAYBOOK (VPN Profiles)

Hello, just came back from a conference and upon my return to home, my PLAYBOOK will no longer retain WIFI Saved Network.  My wife also have a PLAYBOOK and the only configuration difference is under "VPN profiles", mine is set for "Loading Profiles" and her PB has "None Selected".  I don`t use VPN at home and I can not change the selection of the VPN Profiles.  Note that under my Security settings, I have no VPN saved either. 

 

Q1: How can I change the setting of my wifi connection so that it will be saved for the next time I turn on the PB?

 

Q2: How can cnahge the WIFI VPN Profiles options?

 

Any help would be appreciated!  Thank you!

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

First, have you restarted your PlayBook?

 

Touch the battery icon > Restart.

 

Now try to setup your WiFi again.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎05-08-2012
My Device: PLAYBOOK
My Carrier: COMCAST

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

Yes,. I didthe full restart process, the on-off wifi, but no luck for me! For unknown reason, the network does not stay saved on my PB.

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

That's strange... do you use VPN anywhere? In the past?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎05-08-2012
My Device: PLAYBOOK
My Carrier: COMCAST

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

Not sure, last time I was in an hotel, when I came back home,the issue started...
Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

So you've never used VPN on your PlayBook?

 

I just am trying to wrap my head around why this change in behavior only after traveling.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 7
Registered: ‎05-08-2012
My Device: PLAYBOOK
My Carrier: COMCAST

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

Basically, I can no longer saved wifi network on my phone!

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

Yep, understood that. Smiley Wink

 

You don't want to another restart of the device?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎05-08-2012
My Device: PLAYBOOK
My Carrier: COMCAST

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

Not that I am aware of.  The only place would have been at that hotel.  I am stuck with loading vpn in my wifi options...

 

New Contributor
Posts: 7
Registered: ‎05-08-2012
My Device: PLAYBOOK
My Carrier: COMCAST

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

Should I just try a hard reset? I am way pass the restart option. Is there any other setting I should check? I even tried the fix up setting but it failed too.