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New Contributor
Posts: 9
Registered: ‎04-21-2014
My Device: blackberry playbook-P100-64WF RDJ21WW
My Carrier: none

No more WIFI after update 2.1.0.1917

Hello,

 

Got an issue with my playbook since the update towards 2.1.0.1917. Wifi was working fine on the previous version, even downloaded and installed the new update via WIFI on playbook. After IOS update was completed it wasn't possible to obtain wifi connection nor via 2.4GHz of 5GHz.

 

- If tried to issue a security wipe, but in the initial setup i get stuck because playbook doesn't fine a WIFI connection any more, still PC, Laptop, phone are all connected on the WIFI.

 

- I also tried to USB update the playbook, i get the message that the update went successfully but no solution there, still stuck at the initial setup wireless screen.

 

- When i ask in the initial setupscreen for device info he doesn't seem to recognise my wifi hardware anymore! No received signal strength, ssid, mac address on the playbook.

 

Does anyone have the same issue after the released update and how can it be solved?

 

 

Guru II
Posts: 21,521
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: No more WIFI after update 2.1.0.1917

Try rebooting your router.  Also, check to make sure the router firmware is up to date.


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New Contributor
Posts: 9
Registered: ‎04-21-2014
My Device: blackberry playbook-P100-64WF RDJ21WW
My Carrier: none

Re: No more WIFI after update 2.1.0.1917

hi,

 

- reboot router no effect

- router software is up to date

 

it's rather strange i don't see a MAC addess underneath de diagnostics screen of the playbook after update.

 

Guru II
Posts: 21,521
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: No more WIFI after update 2.1.0.1917

Try using Link to reinstall the OS to the Playbook.

http://www.blackberry.com/btsc/KB34045


--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 9
Registered: ‎04-21-2014
My Device: blackberry playbook-P100-64WF RDJ21WW
My Carrier: none

Re: No more WIFI after update 2.1.0.1917

already tried that to..

 

- I also tried to USB update the playbook, i get the message that the update went successfully but no solution there, still stuck at the initial setup wireless screen.

 

it downloads the same update towards the playbook, can't select a previous IOS that was working.

Guru II
Posts: 21,521
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: No more WIFI after update 2.1.0.1917

Does it actually do the OS reload or does it just quickly pop up and say it's done?

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 9
Registered: ‎04-21-2014
My Device: blackberry playbook-P100-64WF RDJ21WW
My Carrier: none

Re: No more WIFI after update 2.1.0.1917

it pop up the message retry or upgrade ..

when clicking upgrade it takes about 45 mins (done it 3 times since yesterday)... afterwards it tells me upgrade successfull.

i also notice os version  2.1.0.1917 in the diagnostics screen of the playbook.

 

but it doesn't let you select a downgrade to former OS versions Smiley Sad

Guru II
Posts: 21,521
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: No more WIFI after update 2.1.0.1917

this might help:

http://forums.crackberry.com/playbook-rooting-f256/how-downgrade-blackberry-playbook-2-1-0-1314-2-0-...

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 9
Registered: ‎04-21-2014
My Device: blackberry playbook-P100-64WF RDJ21WW
My Carrier: none

Re: No more WIFI after update 2.1.0.1917

- downgraded towards OS 2.1.0.1526 stil no wifi....

- removed encryption on wifi made it unsecured ... no change

Guru II
Posts: 21,521
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: No more WIFI after update 2.1.0.1917

Still missing the mac address? That's my concern. I've never seen that before.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!