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BlackBerry® PlayBook™

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Contributor
Posts: 10
Registered: ‎08-13-2012
My Device: playbook, 9810, 9860
My Carrier: MTS

Not included Playbook

Help with a problem.
The tablet is not included. when you turn on blinking LED 1-4 (a flash-pause-4 flashes).
What does this mean and how to return the performance?
Thank you.

 

Posts: 94,214
Likes: 24,325
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Not included Playbook


www74 wrote:

Help with a problem.
The tablet is not included. when you turn on blinking LED 1-4 (a flash-pause-4 flashes).
What does this mean and how to return the performance?


After the blinking read LED, does the loading progress bar at the bottom of the screen appear?

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Contributor
Posts: 10
Registered: ‎08-13-2012
My Device: playbook, 9810, 9860
My Carrier: MTS

Re: Not included Playbook

a short flash, pause, four short flashes in a row, then a short burst of four short blasts. continue the ongoing cycle.
the screen is black will not turn on lights.

Posts: 94,214
Likes: 24,325
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Not included Playbook

This is on a PlayBook, correct?

 

Try this, Let it charge for several hours (5-6 hours). Then, while connected to your charger. Press and hold the Power key for about 20 seconds. You should the red LED blink and that should allow a reset of the PlayBook and to power up.

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Contributor
Posts: 10
Registered: ‎08-13-2012
My Device: playbook, 9810, 9860
My Carrier: MTS

Re: Not included Playbook

...... did not help. Again a series of LED flashes

Posts: 94,214
Likes: 24,325
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Not included Playbook

Well, it should help. It works for others.

 

Try again. See this thread here where it did work for another.

 

http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/Playbook-does-not-charge/m-p/1862001#M435...

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Contributor
Posts: 10
Registered: ‎08-13-2012
My Device: playbook, 9810, 9860
My Carrier: MTS

Re: Not included Playbook

I have only flashes RED LED, no green, no yellow no.I have only flashes RED LED, no green, no yellow no.

Posts: 94,214
Likes: 24,325
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Not included Playbook


www74 wrote:

I have only flashes RED LED, .


That is STILL good. Keep trying. As long as you're getting any LED activity, you're in good shape.

 

Make sure you're using a known good charging source.

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Contributor
Posts: 10
Registered: ‎08-13-2012
My Device: playbook, 9810, 9860
My Carrier: MTS

Re: Not included Playbook

As far as I understand that indication of LED shows an error code.
At this forum there is a technical expert of RIM who can explain this code?

Posts: 94,214
Likes: 24,325
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Not included Playbook

Nope. This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. 

 

But the advice of charging for several hours and pressing the power button for 20 seconds can work. Keep trying.

 

if not, you'll need to perform a 'debrick' procedure on the PlayBook.

 

***********
You need to follow these instructions to "debrick" your PlayBook:
1. Do a backup of your PlayBook using your computer and BlackBerry Desktop Software version 7 installed. It can be downloaded from http://us.blackberry.com/apps-software/desktop/
2. After the backup is finished, unplug the PlayBook and on the PlayBook press and hold down the power button until the unit forces the device off.
3. With the Desktop Software still open on your computer and the PlayBook powered off, connect the PlayBook to your computer once again. Press the power key 20 seconds.
4. You should see an error screen from Desktop Software popup with the options to Retry, Update, or Cancel.
Very quickly choose the Update option.
5. All information will on your PlayBook will be erased and a reload of the Software will commence to install on the PlayBook.
6. Once this is complete your PlayBook will go back through the initial (as if new) setup wizard (entering the BlackBerryID, etc., and then you can perform a restore using Desktop Software to return your personal data from the backup. Applications which you downloaded from AppWorld won't restore, but they can be easily reinstalled using AppWorld > MyWorld section of AppWorld.

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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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