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New Contributor
Posts: 4
Registered: ‎03-22-2013
My Device: Playbook
My Carrier: None

OS Update stalled

... And 

Highlighted
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: OS Update stalled

Hey tdhc,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

What version of BlackBerry PlayBook software were you updating to?  Also did you make it a certain percentage?  Were you doing the update through BlackBerry Desktop Software or the software updates button on the BlackBerry PlayBook?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Member
Posts: 2
Registered: ‎03-25-2013
My Device: playbook 64gb
My Carrier: O2

Re: OS Update stalled

I have the same problem.  Plugged my playbook into my PC.  Started the updates (2.1 bundle 1526) and it has ground to a halt at 'installing update 1 of 65'.  It says do not interrupt or disconnect or the playbook will become unusable.  So now what do I do?  My playbook & PC are now both unusable while i am waiting!!! Not impressed.

New Contributor
Posts: 4
Registered: ‎03-22-2013
My Device: Playbook
My Carrier: None

Re: OS Update stalled

I was updating to 2.1.0.1526 in response to a popup dialogue informing me the update was available.

Made it to about 5% before wifi was lost.  Update did not proceed when coverage was restored, nor when normal shutdown restart cycle was attempted. Hard reset did the trick.

 

Al

New Member
Posts: 2
Registered: ‎03-25-2013
My Device: playbook 64gb
My Carrier: O2

Re: OS Update stalled

Thanks for your reply.  Have managed to stop the installation & disconnect with no ill effects.