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New Contributor
Posts: 3
Registered: ‎07-05-2011
My Device: playbook
My Carrier: Bell Mobility

Open e-mail attachment

I just recieved an e-mail with an mp4 video attached and it says that it is an "unsupported attachment". From what I understand the playbook should be able to open mp4s. Do I need an app for it or something?

 

Thanks,

New Contributor
Posts: 2
Registered: ‎06-29-2011
My Device: PlayBook 16GB Curve 8520
My Carrier: -

Re: Open e-mail attachment

Maybe it has the wrong codec.  see this PDF for supported formats. If this is not working for you, please provide more information

Trusted Contributor
Posts: 123
Registered: ‎04-25-2011
My Device: 8530 curve
My Carrier: cellular south

Re: Open e-mail attachment

ngiugovaz, the PB can open *.mp4 or *.3gp files but the email message program does not support these files as well as *.TXT or *.HTM attachments. if you download the attachments to your phone you can open them all. you should be able to view video's through bridge. And you can only view *.txt and *.htm files on your phone. In all of RIM's wisdom they opted not to support .txt, .htl attachments.
Highlighted
New Contributor
Posts: 3
Registered: ‎07-05-2011
My Device: playbook
My Carrier: Bell Mobility

Re: Open e-mail attachment

I'm trying to open http://www.pdfpictures.com/pdf/download.php?name=NASA-Full.pdf specifically. It works but the video won't play. How can I tell what the codec is on it? if that link didnt work, its the NASA brochure on this page: http://www.pdfpictures.com/ebrochures.html

 

Are Playbooks programed to support interactive PDFs? I think most of them are in SWF format.

 

Thanks so much