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BlackBerry® PlayBook™

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New Contributor
Posts: 4
Registered: ‎06-06-2012
My Device: Playbook 64GB
My Carrier: Vodafone

PB Screen Not Working

I bought a playbook last month and everything was going well till yesterday when after charging the screen stopped responding.

The wifi gets connected, the mails get updated, the buttons are working and even the screen gets flipped between landscape and portrait mode. But the screen is not responding to touch.

I have tried restarting/ force restarting it. After going through a number of threads here, tried to reset the OS. Even after the OS installation and reboot, the screen is not responding. At present I am stuck at the screen where I have to choose the language option.

What basically is the problem and the solution to it? I am traveling now and don't have the original receipts with me to take the PB to a service center. Kindly help!

New Contributor
Posts: 2
Registered: ‎06-08-2012
My Device: Playbook 16GB
My Carrier: No, is playbook

Re: PB Screen Not Working

I have the same situation, playbook look like is running but touch screen not responding at all. So, what I 

have to do is to hold the Power and shut down the playbook.  I need to keep restarting the playbook until screen response again.

Anyone know how to fix?

New Contributor
Posts: 4
Registered: ‎06-06-2012
My Device: Playbook 64GB
My Carrier: Vodafone

Re: PB Screen Not Working

I gave the tab to the BB service center this evening....they couldn't tell the reason for the fault...they are supposed to return the tab by the end of this month...

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: PB Screen Not Working

arijitmit,
Are you located in South Africa?
If so here is the RIM contact info for your area. Contact them. If I am wrong about your location, please correct me.
RIM South Africa
Palazzo Towers West
Monte Casino
William Nicol Drive
Fourways
Johannesburg
South Africa 2086
Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: PB Screen Not Working

erichw1115,
What country are you in?.
Follow the same advice above. Let me know your country info and If you need contact info, I may have it.
New Contributor
Posts: 2
Registered: ‎06-08-2012
My Device: Playbook 16GB
My Carrier: No, is playbook

Re: PB Screen Not Working

In LA, USA

let me know the RIM contact info, Thanks

New Contributor
Posts: 4
Registered: ‎06-06-2012
My Device: Playbook 64GB
My Carrier: Vodafone

Re: PB Screen Not Working

Sorry I am from India and cant exactly tell you the contact details of US...Smiley Sad
Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: PB Screen Not Working

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com
(UK Support) 0800 096 2805
New Contributor
Posts: 4
Registered: ‎06-06-2012
My Device: Playbook 64GB
My Carrier: Vodafone

Re: PB Screen Not Working

Got my tab back from the service center yesterday.....its working good till now...keeping my fingers crossed that such nuisance wont happen again....