05-24-2011 10:40 PM
Latest Blackberry software is not connecting to Playbook.
I require clear troubleshooting guide to resolve this problem. How do I download the most recent Blackberry Desktop Device Manger driver for a Playbook?
05-25-2011 12:01 AM
I had the same problem with my work desktop PC.
My laptop wouldn't install the desktop software as I was running XP SP2 and it wanted SP3.
My home computer running Win7 64 bit was fine.
05-25-2011 12:39 AM
05-25-2011 06:23 AM
Connect the playbook to your PC via the micro usb cable, rigt click on 'Computer', select properties, select Advanced system settings, select 'Hardware' and then 'Device Manager'
In device manager, click on the Action menu and select 'Scan for hardware changes' then open the Network adapter tree (click the + sign on the left) and right click on 'Research in motion network device' and uninstall.
Un-install the Blackberry desktop software and restart the PC then re-install the most recent desktop software.
12-20-2011 06:49 PM
I have been having the same problem for the past few weeks. Phoned RIM support today, and the first thing they had me try was to turn off my WIFI. Apparently the computer is trying to see the Playbook as a network device, and the WIFI connection may interfere with the communication to the computer. Seems to work for me.