12-26-2012 12:49 PM
I have downloaded 3 x PDF's, one works perfectly, one has some pages twisted (standing on their sides) and one won't open at all (this one is a larger file) they are all presentations...........any ideas for resolution??? I'm not tecci!
12-26-2012 05:28 PM
Do the PDFS look fine on the computer?
12-27-2012 09:34 AM
Thanks, yes, everything is fine on the laptop. They are PDF presentations (slides, like a powerpoint). The smallest one is fine and of the two larger files, the medium one was OK, but after viewing on the tablet it has twisted some of the slides 90 degrees when I return to look again, the larger file did originally open the first slide, but on returning all I get is the PDF logo. There is a question on the Blackberry Knowledge Page about a problem with PDF's which is a year old and no solution from Blackberry, just it has been passed to tech support for resolution, was hoping someone outside of the organisation may have resolved the issue, as it's a bit pointless having PDF available on the tablet but not working properly!!!
12-27-2012 01:42 PM - edited 12-27-2012 01:43 PM
I may not have a fix for this since the reader on the tablet is having trouble with certain pdf files.
All I can suggest is that you contact support and report the issue at this number:
Is there a link to the pdf files? If so, I can try it on my playbook and see what happens. If you do provide a link, can you tell me what page / slide the issue appears? I do have Adobe pro and can poke around with the PDF to test. Without knowing who created the pdfs, anything could be causing the issue. I understand what you're saying though...if it works on a laptop, the native reader on the playbook should show the same thing.
04-07-2014 11:29 PM - last edited on 04-08-2014 03:03 AM by Steve_T
04-08-2014 03:09 AM
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