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BlackBerry® PlayBook™

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New Contributor
Posts: 7
Registered: ‎04-27-2012
My Device: PlayBook
My Carrier: xxx-xxx-xxxx

PLaybook won't turn on

My Playbook will not turn on and will not reboot by holding the power button down for 10 seconds.  It has charged for well over 14 hours.  I get a red light for about 7 seconds when I plug in the charger or connect to the computer.  Then - nothing.  Is it as dead as I think??

Posts: 94,214
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: PLaybook won't turn on

Depress AND hold the power AND the Up volume key for about 20 seconds.

Both buttons.

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Posts: 94,214
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: PLaybook won't turn on

I'd also recommend you remove your personal phone number from your profile on this forum where you've entered it as "Mobile Provider".

 

It's not wise to put your phone number in a public forum such as this.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 7
Registered: ‎04-27-2012
My Device: PlayBook
My Carrier: xxx-xxx-xxxx

Re: PLaybook won't turn on

Tried it - doesn't work

Posts: 94,214
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: PLaybook won't turn on

OK.

 

Try this ...others here have reported success doing this.

 

1- Press the powerbutton for about 20 seconds
2- Charge PB for 2 minutes (use stopwatch)
3- Disconnect powercable for 8 seconds

You have to repeat step 2 and 3 total of 10 times. Then reboot by pressing power and + key for 22 seconds.

Other users have reported this reset their device and got it working.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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Highlighted
New Contributor
Posts: 7
Registered: ‎04-27-2012
My Device: PlayBook
My Carrier: xxx-xxx-xxxx

Re: PLaybook won't turn on

Still no luck - but I do appreciate your help

Posts: 94,214
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: PLaybook won't turn on

Two options... call your warranty support.. and get help or replacement.

 

Debrick the device:  http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/debrick-method-OS-2/m-p/1605149#M29581

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎04-27-2012
My Device: PlayBook
My Carrier: xxx-xxx-xxxx

Re: PLaybook won't turn on

Do you have a phone number for warranty support?  I can not find one.

Posts: 94,214
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: PLaybook won't turn on

www.blackberry.com/playbook

 

Click on the warranty/support links. I don't know where you are, so I can't furnish the number.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎05-28-2012
My Device: Playbook
My Carrier: Vodafone

Re: PLaybook won't turn on

the  idea  helped ,  but  turn  the  battery  from  fully  charged  when  i  first left  it  to  9%.why  does  playbook have  sooooooooooooooooooooooo  much problem