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New Contributor
Posts: 2
Registered: ‎06-17-2012
My Device: PlayBook & Bold
My Carrier: Orange

Password protected Adobe file

Hi

 

I receive Adobe files that are password protected, I have the password so I can open them on a standard computer.  I want to open them on my playbook or blackberry phone but it won't give me the option to use the password, it just shuts down. 

 

Does anyone know if there is a way to open them that would be great.

 

 

Cheers 

 

Hazel 

 

Super Contributor
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: Password protected Adobe file

This might help solve your problem >>

 

Open a password-protected .pdf file attachment

Open a password-protected .pdf file

 

it is the same process for the downloaded pdf files.. it just the title which is little different Smiley Happy

.RoCkInG dUdE.
Trust Your Technolust | Do not PM for any support
If a solution received, please hit on to show your support.
New Contributor
Posts: 2
Registered: ‎06-17-2012
My Device: PlayBook & Bold
My Carrier: Orange

Re: Password protected Adobe file

Hi

 

Thank you for that, tried and tested on my phone and that works. 

 

Do you know if there is a way of opening it on my playbook as it just gives me an error message?

 

 

Cheers 

 

Hazel 

Super Contributor
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: Password protected Adobe file

no luck mate.. It is not the Playbook OS but the Adobe reader limits which is causing the problem.. you should read this article here >> KB28135

 

I'm not sure whether there are any updates.. but I'll try my best to test a protected .PDF and get back to you Smiley Happy

.RoCkInG dUdE.
Trust Your Technolust | Do not PM for any support
If a solution received, please hit on to show your support.
Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Password protected Adobe file

password protected PDF come up as unsupported on mine

 

PC opens it fine and my Torch will ask for a pwassword.

 

I hope they update this soon.

 




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