10-18-2012 02:05 PM
10-18-2012 02:49 PM
10-18-2012 03:35 PM
My Playbook died about 15 days ago and is not charging it was on 184.108.40.2068
I tried to debrick it via DM to 220.127.116.112 but it didnot reboot at the end of the update and hence DM showed it has been disconnected
I have tried various types of stack charging and I have even left it to sit for 10 hrs on the wall charger but to no avail .....
Here is what happens when I plug it to the wall charger now
- Red led for about 16-17 seconds
- After about 8 seconds empty battery symbol shows up on the screen for about 10 seconds
- it dissapears then the green led comes on and off immediately
- After about 1 and half minutes it tries to boot
- The booting sequence goes on for about 3 minutes then it shuts down.... well sort of as I have observed tha the screen emits a very dim light after it has shut down
I have tried Hard resets, shut it down by holding the power button for 20 seconds and left to charge but nothing seems to help.
Is there any other solution besides taking my playbook to the service centre?? Please help
I got the PB for my son who has learning disabilities, it was supposed to help... I have been battling this exact same thing for four days now. My son needs this thing, and I couldn't afford to buy one in the first place, so I bought one off of someone... no warranty. I have tried everything, and tech support isn't an option.
10-18-2012 03:38 PM
10-20-2012 07:31 AM - last edited on 10-20-2012 07:37 AM by PatL
My tablet has the same problem, I followed instruction, but still don't work. I am now in Cambodia, so could you please tell me how to do? I bought from Radioshake in Sanfansisco. My friend will go to USA, colorado, should I send throught him? [Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.]
Thanks very much,
10-20-2012 10:22 AM
Just a quick update: my BB was outside of warranty and I had that tell-tale wouldn't reboot or charge one morning. Despite the numerous techniques to problem-solve I was unable to find a resolution.The end result was that I took the advice to call into RIM and explain the problem. They were nice enough to create a 90-day warranty so I could send it in for investigation. 6 days later I received a brand-new device... I'm still not sure what the root cause was or why I have a new device with no explanation about what happened to mine but just as well... this was very professional of them.
Great customer service! Thanks RIM.
10-31-2012 09:01 AM
ao did u go about it tell me?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
10-31-2012 03:28 PM
I just bought a brand new 64GB playbook at Office Depot. But I've never seen it boot. Only signs of life I receive are the red light for 17 seconds followed by the green/yellow light flashing 5 times. I've charged it for 14 hours, and tried the "stacking" method described on the internet for about 40 minutes straight. Still no improvement. I've never seen anything on the display. It's not giving me much of a comfort level on this device...
Any suggestions on how to revive it??