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New Contributor
Posts: 2
Registered: ‎03-22-2012
My Device: Playbook 16gb
Accepted Solution

PlayBook 'Accounts' screen just displays rotating green circle

When I open the Gears tab and select Accounts I just get the green spinning circle. 'Default Accounts' and 'Add New Account' are both grayed out, I had set up Gmail but there are no accounts listed on the screen. I shut of wifi and bridge, it doesn't make a difference if I have an internet connection or not. Any idea how to get access to 'Accounts' again?

New Contributor
Posts: 2
Registered: ‎03-22-2012
My Device: Playbook 16gb

Re: PlayBook 'Accounts' screen just displays rotating green circle

OK, turns out if I reboot the PlayBook I'm able to get back into Accounts now.

Feels like a PC....

Forums Veteran I
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: PlayBook 'Accounts' screen just displays rotating green circle

Glad you figured it out. Maybe you should solve your post to help others.

Be a Shepard and not an iSheep.
New Contributor
Posts: 8
Registered: ‎06-05-2012
My Device: Playbook
My Carrier: shaw

Re: PlayBook 'Accounts' screen just displays rotating green circle

But it's only a temporary fix. My messages app crashes several times a day and cannot access accounts, as you describe. Only solution is rebooting every time. Makes message app useless.
Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: PlayBook 'Accounts' screen just displays rotating green circle

what kind of accounts and how many?

 

Mine has not crashed yet, I am using EAS with Exchange.

 




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New Contributor
Posts: 8
Registered: ‎06-05-2012
My Device: Playbook
My Carrier: shaw

Re: PlayBook 'Accounts' screen just displays rotating green circle

I have thee accounts. A pop one (Shaw), Gmail and live.com (microsoft). As stated, the messages app only works for a couple of hours after a reboot, then it just comes up blank (green circle doesn't move). When I then open Accounts, none appear, just the green circle going round and round.

Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: PlayBook 'Accounts' screen just displays rotating green circle

try removing the shaw one and see if it persists

 

if ok after try using gmail to access the shaw account and read items in gmail instead

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 8
Registered: ‎06-05-2012
My Device: Playbook
My Carrier: shaw

Re: PlayBook 'Accounts' screen just displays rotating green circle

I doubt this will work since other people (on Cracberry) have the same problem running just a single email account. My accounts used towork well so i think it may be related to the latest update. Thanks for the sjggestion though.