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New Contributor
Posts: 2
Registered: ‎06-25-2012
My Device: PLAYBOOK 16G
My Carrier: NONE
Accepted Solution

PlayBook Updated To Version 2.0.1.358 and all pictures and videos gone

[ Edited ]

I updated to 2.0.1.358 when I connected my playbook to my computer. It offered the update when I connected it to download my pictures. It took about 1 hours to complete. When completed, the playbook was wiped.  Any way to get my files back from the playbook.  My big mistake not to backup 1st. 

Guru III
Posts: 32,256
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: PlayBook Updated To Version 2.0.1.358 and all pictures and videos gone

I am going to guess you were on desktop manager 6. The so called update feature was included to reload the OS if the playbook was not booted up yet and there was no warning in it. I wiped my own as well before. There is no way to ge the files back. I now use wifi file sharing or an online backup such as box or drop box to sync pics because of this.

 




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New Contributor
Posts: 2
Registered: ‎06-25-2012
My Device: PLAYBOOK 16G
My Carrier: NONE

Re: PlayBook Updated To Version 2.0.1.358 and all pictures and videos gone

I was on desktop manager 7.0.0.59.
Highlighted
Posts: 96,071
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: PlayBook Updated To Version 2.0.1.358 and all pictures and videos gone


emac234 wrote:
I was on desktop manager 7.0.0.59.

v7.0.0.57 very clearly includes the warning that everything will be deleted, in a pop-up message on the PC screen you must click OK before proceeding.



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