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BlackBerry® PlayBook™

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New Contributor
Posts: 3
Registered: ‎10-30-2012
My Device: PlayBook
My Carrier: Etisalat

PlayBook display problem

So I haven't used my PB for a long time and a few days back when I woke it up, it wasn't displaying things properly. I kept it for charging and it's still giving me the same problem. I know that its powered on, I've tried rebooting. Even responds when I try a screen capture, but the display isn't working. I tried updating the software but after BlackBerry Desktop Manager finishes downloading the update, it says setup is not complete on my PlayBook so I cannot do the update. Please help!

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: PlayBook display problem

Can you explain what is not displayed correctly?



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New Contributor
Posts: 3
Registered: ‎10-30-2012
My Device: PlayBook
My Carrier: Etisalat

Re: PlayBook display problem

Nothing is being displayed. Just some vertical lines.
Hope this picture helps. Thanks for the early reply!

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: PlayBook display problem

OK. Try the debrick process below.

If that does not work, call your PlayBook support number.   Worldwide: +1-647-426-1108

 


***********
You need to follow these instructions to "debrick" your PlayBook:
1. Do a backup of your PlayBook using your computer and BlackBerry Desktop Software version 7 installed. It can be downloaded from http://us.blackberry.com/apps-software/desktop/
2. After the backup is finished, unplug the PlayBook and on the PlayBook press and hold down the power button until the unit forces the device off.
3. With the Desktop Software still open on your computer and the PlayBook powered off, connect the PlayBook to your computer once again. Press and hold the power key for 20 seconds.
4. You should see an error screen from Desktop Software popup with the options to Retry, Update, or Cancel.
Very quickly choose the Update option.
5. All information will on your PlayBook will be erased and a reload of the Software will commence to install on the PlayBook.
6. Once this is complete your PlayBook will go back through the initial (as if new) setup wizard (entering the BlackBerryID, etc., and then you can perform a restore using Desktop Software to return your personal data from the backup. Applications which you downloaded from AppWorld won't restore, but they can be easily reinstalled using AppWorld > MyWorld section of AppWorld.
 

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
Posts: 3
Registered: ‎10-30-2012
My Device: PlayBook
My Carrier: Etisalat

Re: PlayBook display problem

I have tried that. BDM keeps saying that setup is not complete on my device. Remove device from computer and complete setup! Please help! I can't complete setup because I can't see anything.
Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: PlayBook display problem

I'm thinking you have hardware problems.

 

I suggest you call your Playbook support for assistance and/or warranty support.

Worldwide: +1-647-426-1108

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
Visitor
Posts: 1
Registered: ‎11-02-2012
My Device: blackberry playbook 16gb
My Carrier: orange

Re: PlayBook display problem

Don't know if this is helpful but recently my HTC phone did the same when I was upgrading the software. As it turned out, to upgrade it first deletes everything but if there's a glitch at that point, you can do soft re-boots, hard re-boots or whatever and get nowhere because all the previous programming was wiped off. I had to send my phone back to HTC to have it reprogrammed and now it's fine but this sounds very similar. Good luck

Super Contributor
Posts: 367
Registered: ‎09-22-2012
My Device: Playbook 32
My Carrier: 3

Re: PlayBook display problem


juliemur1965 wrote:

Don't know if this is helpful but recently my HTC phone did the same when I was upgrading the software. As it turned out, to upgrade it first deletes everything but if there's a glitch at that point, you can do soft re-boots, hard re-boots or whatever and get nowhere because all the previous programming was wiped off. I had to send my phone back to HTC to have it reprogrammed and now it's fine but this sounds very similar. Good luck


The Playbook USB "de-brick" process JS described is designed to avoid that scenario. It will raise a completely empty playbook from the dead provided the hardware is intact. 

 

 

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