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BlackBerry® PlayBook™

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New Contributor
Posts: 3
Registered: ‎04-19-2011
My Device: PlayBook
My Carrier: WiFi

PlayBook does not restart after initial Software Update

Is someone else also having htis issue? My PlayBook successfully downloaded the ~270MB updates and installed it. It hten restarted but all I am looking at now (for the last couple of hours) is colored circles. How to fix this?

Visitor
Posts: 1
Registered: ‎04-19-2011
My Device: Playbook
My Carrier: None

Re: PlayBook does not restart after initial Software Update

[ Edited ]

Same issue here with multiple Playbooks. I bought one from Staples and they also tried the update on three units in-store. All four would not get past the startup screen after the initial software update (to 1.0.1.1690). I am on hold with Blackberry support trying to find a solution.

 

Just finished talking to Blackberry tech support. This problem can be fixed by using the latest BlackBerry® Desktop Software (PC version only) and attaching the dead Playbook to your computer and running the software update there.

 

The fifth Playbook I tried this morning did work with the over-the-air software update.

New Contributor
Posts: 3
Registered: ‎04-19-2011
My Device: PlayBook
My Carrier: WiFi

Re: PlayBook does not restart after initial Software Update

Guru III
Posts: 32,132
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: PlayBook does not restart after initial Software Update

My update worked fine.

 

Thanks for the workaround for others to use.

 




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