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04-21-2013 12:38 AM
My husbands playbook will no longer connect to our wifi or the laptop, Windows 7. Just started and I have tried everything even map network connection. Desk top software pulls the PIN number and recognizes it but I can't get it to show files or show up under "computer" on the laptop so I can transfer the files. Mine shows up just fine and connects to our wifi like normal. His is approx. 98% full of videos and pictures so I need to dump all them to free up space. Another strange thing is under "about" on the pb and then "hardware" it shows 0 bytes for total storage and o bytes for total memory and the boot time is blank? Not sure what is going on and I have told him many times to dump the files and only now he tries to do it because its totally full. HELP!!
04-21-2013 02:07 AM
Could you provide the error you get when you try to connect to the wifi??
04-21-2013 02:08 AM
Have you tried restarting your playbook. You can tap the battery icon and select restart to reboot the playbook. Try it and see if this solves the problem
04-21-2013 09:57 AM
I dont get an error messgae it times out and if I try to connect manually it will spin and search for as long as I let it. My pb on the other hand connects just as it should. I have reset it many times and that doesnt correct it either. I have tried everything that I can think of except installing an older version of the desk top software but I dont think that will help since I cant even find it by doing a network map.
04-21-2013 10:06 AM
Have you tried connecting the playbook on another PC
04-21-2013 10:17 AM
Yes, both of my laptops and the same results. Started noticing a problem when the pb wouldn't connect to his phone and the first thing that went was the bb bridge.
04-21-2013 12:04 PM
I was thinking that had to be the issue but what would prevent me from being able to manually network map it? Then the next issue with that is, I cant connect it to save anything before deleting the videos and pictures.