Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Contributor
Posts: 16
Registered: ‎12-28-2012
My Device: Z10
My Carrier: Verizon
Accepted Solution

Playbook Bridge IDLE on Torch 9850

Every time I have used the bridge remote control on my Torch 9850, after 2 to 5 seconds the connection goes IDLE. It doesn't matter if I am moving the cursor or not. I have deleted the app on my phone, deleted the connections on both Playbook and Torch, reinstalled and reconnected, and no success has been achieved. It still goes idle between 2 to 5 seconds. 

 

Thank you!

 

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Playbook Bridge IDLE on Torch 9850

Hi jnieto09,

 

Does this happen while you are using it? For example, you are currently moving the cursor and then it stops?

 

What version of BlackBerry PlayBook software do you currently have installed?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Contributor
Posts: 16
Registered: ‎12-28-2012
My Device: Z10
My Carrier: Verizon

Re: Playbook Bridge IDLE on Torch 9850

Hello!

 

Indeed, this happens while using it, not even while not moving the cursor. Even during typing from the handheld. Playbook software 2.1.0.1526. Now, I found somewhere on the internet that disabling the A/V Remote Control Target from the Bluetooth option on networks and connections would fix the problem. After doing so, I was able to switch in and out of idle flawlessly on my torch. So, for lack of other solution, I would go with "fix" doing this trick. 

 

Thank you!

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Playbook Bridge IDLE on Torch 9850

That was going to be my next question. Is your BlackBerry smartphone or BlackBerry PlayBook connected to anything else via Bluetooth at the time?

 

Thanks!

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Contributor
Posts: 16
Registered: ‎12-28-2012
My Device: Z10
My Carrier: Verizon

Re: Playbook Bridge IDLE on Torch 9850

Nope, nothing else connected to the phone at that moment...